Erika Phillips
Fort Wayne,IN
Summary
To continually develop my talents where my skills and experience can be effectively utilized, allowing me to continue making a positive contribution as a leader to the organization.
Overview
32
32
years of professional experience
Work History
Financial Counseling Supervisor
Parkview Health System
Ft. Wayne, IN
04.2013 - Current
- Supervised and directed all activities of financial counseling for self-pay and low benefit patients
- Liaison to our Medicaid vendor and partners with Parkview Behavioral Health, Ancillary Departments, Patient Access, and Revenue Cycle to ensure accurate and efficient work flow for follow up
- Areas outside of inpatient services; Oncology and Cardiology
- Liaison to State and Federal plan vendors (Medicaid, Healthy Indiana Plan, ACA, etc.)
- Leadership project team for Point of Service and Out of Network upfront collections
Parkview HIP 2.0 Enrollment Call Center Supervisor
Parkview Health System
Ft. Wayne, IN
03.2015 - 01.2016
- Supervising a team of certified Navigators and phone representatives; assisting the Parkview self-pay population with applying for HIP 2.0
SBO Account Resolution Specialist
Parkview Health System
Ft. Wayne, IN
07.2012 - 04.2013
- Initiated follow-up with guarantors for self-pay and residual balances to establish methods of payment to protect Parkview’s assets
- Expertise in billing, collections, financial counseling, cash posting, and refunds
- Demonstrated knowledge of payment options, discounts or third party options
- Operated as liaison with Patient Access for coordination and effective resolution
- Supervisor: Lisa Gilmore
Financial Counselor
Parkview Health System
Ft. Wayne, IN
09.2009 - 07.2012
- Conducted interviews with patient or guarantor to establish payment methods or resolving past due balances by assisting with applying for Medicaid, charity assistance, or other options
- Obtained insurance benefits and pre-authorization of in-patient stay
- Manager: Carol Sappenfield
Collections Account Representative
Robert Half Staffing (Vera Bradley)
Ft. Wayne, IN
12.2008 - 09.2009
- Proactively managed designated vendor accounts to resolve and reduce past due balances
- Manager: Brad Vajen
Branch Account Assistant
CitiFinancial
Ft. Wayne, IN
06.2008 - 11.2008
- Executed credit decisions for new and established credit requests
- Resolved loan losses and delinquency through collections
Senior Credit Analyst III
Bank of America /MBNA
Beachwood, OH
08.1999 - 05.2008
- Executed unsecured credit decisions for new loan applications (personal and business)
- Manager: Phil Karlson
Arbitration Unit Coordinator
Bank of America /MBNA
Beachwood, OH
04.2005 - 04.2005
- Managed customer accounts deemed for Legal Arbitration to improve account status
Collections Account Manager I, II, III
Bank of America /MBNA
Beachwood, OH
08.2000 - 08.2004
- Resolved loan losses and delinquencies while adhering to policies and laws
Credit Card Customer Satisfaction Specialist
Bank of America /MBNA
Beachwood, OH
08.1999 - 08.2000
- Administered customer inquiries and questions
- Assisted with New People Education Quality Unit and facilitated education modules
Staffing Coordinator
University Hospitals of Cleveland Home Care Division
Cleveland, OH
06.1994 - 07.1999
- Administered the workflow of staff for home bound-patient visits
- Provided on-call status when needed
Medical Assistant
Henry L. Tucker, M.D.
Cleveland, OH
01.1993 - 05.1994
- Performed administrative duties as well as clinical functions
- Registered patients/charts
- Clinical: Phlebotomy, EKG’s, assisted physician with minor procedures
Education
Bachelor’s Degree - Business Management
Indiana Wesleyan University
Fort Wayne, IN08.2011
Certificate - Medical Assisting and Phlebotomy
Remington College
Cleveland, OH01.1993
High School -
Warrensville Hts. High School
Warrensville Heights, OHColleges
- Remington College, 14445 Broadway Ave., Cleveland, OH, 44125, 800-208-1950
- Indiana Wesleyan University, 8211 W Jefferson Blvd., Fort Wayne, IN, 46804, 260-918-1230
Timeline
Parkview HIP 2.0 Enrollment Call Center Supervisor
Parkview Health System
03.2015 - 01.2016
Financial Counseling Supervisor
Parkview Health System
04.2013 - Current
SBO Account Resolution Specialist
Parkview Health System
07.2012 - 04.2013
Financial Counselor
Parkview Health System
09.2009 - 07.2012
Collections Account Representative
Robert Half Staffing (Vera Bradley)
12.2008 - 09.2009
Branch Account Assistant
CitiFinancial
06.2008 - 11.2008
Arbitration Unit Coordinator
Bank of America /MBNA
04.2005 - 04.2005
Collections Account Manager I, II, III
Bank of America /MBNA
08.2000 - 08.2004
Senior Credit Analyst III
Bank of America /MBNA
08.1999 - 05.2008
Credit Card Customer Satisfaction Specialist
Bank of America /MBNA
08.1999 - 08.2000
Staffing Coordinator
University Hospitals of Cleveland Home Care Division
06.1994 - 07.1999
Medical Assistant
Henry L. Tucker, M.D.
01.1993 - 05.1994
Bachelor’s Degree - Business Management
Indiana Wesleyan University
Certificate - Medical Assisting and Phlebotomy
Remington College
High School -
Warrensville Hts. High School
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