Erikka Walker
SOUTH HOLLAND,Illinois
Summary
Dynamic Senior Executive Administrative Assistant with a proven track record at Northwestern Memorial Hospital, excelling in calendar management and executive support. Demonstrated strong organizational skills while streamlining operations, enhancing productivity, and maintaining confidentiality. Recognized for exceptional communication abilities and adept at managing complex travel arrangements and high-volume inquiries.
Overview
24
24
years of professional experience
Work History
Senior Executive Administrative Assistant
Northwestern Memorial Hospital
02.2017 - 12.2024
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Licensed Cosmetologist Manager
Sams
08.2000 - 03.2016
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Master’s - Healthcare Administration Management
Grand Canyon University
Phoenix, AZ12.2023
Bachelor Of Science - Health Administration
Grand Canyon University
Phoenix, AZ03.2021
Skills
- Communication
- Detail-oriented
- Information confidentiality
- Administrative support
- Calendar management
- Database management
- Executive support
- Strong organizational skills
- Budgeting and finance
Timeline
Senior Executive Administrative Assistant
Northwestern Memorial Hospital
02.2017 - 12.2024
Licensed Cosmetologist Manager
Sams
08.2000 - 03.2016
Master’s - Healthcare Administration Management
Grand Canyon University
Bachelor Of Science - Health Administration
Grand Canyon University
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