Erik Wood
Las Vegas,United States of America
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet and exceed expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
16
16
years of professional experience
Work History
General Manager
L'Atelier de Joël Robuchon
Las Vegas , Nevada
11.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Analyzed market trends to inform business decisions and strategies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Assistant General Manager
Joël Robuchon
Las Vegas, NV
11.2022 - 11.2024
- Assisted in managing day-to-day operations and ensuring service quality
- Supported team management and development strategies
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Focused on improving efficiency and profitability through data analysis
Manager
Sinatra
06.2021 - 11.2022
- Oversaw operations ensuring high standards in customer service
- Managed special events and contributed to team management
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Focused on overall efficiency and profitability
General Manager
Barrique Venice
Venice, California
08.2020 - 11.2020
- Directed day-to-day operations ensuring service quality and customer satisfaction
- Managed financial and operational efficiency
- Ensured compliance with safety and sanitation standards
General Manager
Venice Ale House | Rose Room | Bank of Venice | Venice Ale House
10.2016 - 04.2020
- Led team management and development strategies
- Maintained safety and sanitation standards
- Ensured efficacy and profitability in all operations
- Collaborated with marketing teams to create effective campaigns targeting prospective customers.
- Worked closely with clients to coordinate details and maximize satisfaction.
- Updated computer systems with new pricing and daily food specials.
- Maintained updated knowledge of liquor regulations to offer comprehensive staff training and strictly enforce during daily operations.
- Managed accounts payable, accounts receivable and payroll.
- Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
Fine Dining Manager
Wynn Las Vegas
05.2016 - 10.2016
- Supported team management and operational efficiency
- Guaranteed service quality and customer satisfaction
- Conducted special events management
Special Events Sales Manager
Luxe Hotels
11.2014 - 10.2015
- Coordinated special events to enhance customer satisfaction
- Focused on team management to drive efficiency
- Ensured high service quality and safety standards
Private Events Sales Manager
The Peninsula Hotels
01.2013 - 02.2014
- Managed special events and ensured customer satisfaction
- Focused on team management and strategic planning
Food & Beverage Manager
The Peninsula Hotels
01.2012 - 01.2013
- Oversaw food and beverage operations ensuring service quality
- Managed team development initiatives
Assistant Pool Operations Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
03.2009 - 12.2011
- Ensured guest satisfaction and safety standards
- Supported operational efficiency and team management
Education
Executive MBA - Hospitality Administration/Management
Cornell University
01.2024
Bachelor of Science (B.S.) - Hospitality Management
University of Nevada-Las Vegas
01.2011
Skills
- Customer Service
- Team Management
- Service Quality
- Day-to-Day Operations
- Advertising and marketing
- Multimillion-dollar P&L management
- Financial acumen
- Problem resolution
- Multi-unit operation management
Timeline
General Manager
L'Atelier de Joël Robuchon
11.2024 - Current
Assistant General Manager
Joël Robuchon
11.2022 - 11.2024
Manager
Sinatra
06.2021 - 11.2022
General Manager
Barrique Venice
08.2020 - 11.2020
General Manager
Venice Ale House | Rose Room | Bank of Venice | Venice Ale House
10.2016 - 04.2020
Fine Dining Manager
Wynn Las Vegas
05.2016 - 10.2016
Special Events Sales Manager
Luxe Hotels
11.2014 - 10.2015
Private Events Sales Manager
The Peninsula Hotels
01.2013 - 02.2014
Food & Beverage Manager
The Peninsula Hotels
01.2012 - 01.2013
Assistant Pool Operations Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
03.2009 - 12.2011
Executive MBA - Hospitality Administration/Management
Cornell University
Bachelor of Science (B.S.) - Hospitality Management
University of Nevada-Las Vegas
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