Erin Andrews
Evans,GA
Summary
Dedicated healthcare professional with experience in clinical support and patient care. Expertise in problem-solving and time management, committed to improving patient flow and satisfaction through effective administrative processes.
Emergency healthcare professional with solid experience in patient care within fast-paced settings. Strong skills in patient assessment, wound care, and administering basic life support. Known for teamwork and adaptability, ensuring seamless operations and optimal patient outcomes. Dependable with strong focus on collaboration and achieving results.
Overview
2
2
years of professional experience
Work History
Unit Secretary
Doctors Hospital of Augusta
Augusta, GA
09.2024 - Current
- Assisted with electronic medical record management to ensure data accuracy and compliance.
- Facilitated communication between medical staff, patients, and families to enhance service delivery.
- Streamlined administrative processes to improve patient flow and reduce wait times.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Provided information for patient admissions and discharges to foster timely processing.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
Patient Care Technician
Doctors Hospital of Augusta
Augusta, GA
03.2024 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in patient mobility and transportation within the hospital facility.
- Maintained cleanliness and organization of patient care areas and equipment.
- Supported nurses with routine procedures, ensuring compliance with safety protocols.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Inserted peripheral IVs and administered non-medication IV fluids.
Education
Associate of Science - Forensic Science
Georgia Military College
Online Global Campus05.2028
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Patient chart maintenance
- Clinical support
- Patient reception
- Phone reception
- BLS certified
- Problem-solving
- Patient health information Access
- Time management
- Medical charting
- Call light responses
Timeline
Unit Secretary
Doctors Hospital of Augusta
09.2024 - Current
Patient Care Technician
Doctors Hospital of Augusta
03.2024 - Current
Associate of Science - Forensic Science
Georgia Military College