Erin Avery
Lowe's Home Improvement
Port Jervis,NY
10
years of professional experience
Delivery Coordinator/ Head Cashier coordinating front-end operations, delivery preparation, and cash controls in a high-volume retail setting, coordinating 21–40 customer deliveries per day. Manages box truck checkouts, flatbed checkouts, refunds, discounts, and cashier training while keeping opening and closing procedures on schedule. Supports customer communication, covers breaks for 9+ cashiers per shift, and manages 6–8 tills and self-checkout stations per shift to keep the front end moving.
Work History
Delivery Coordinator/ Head Cashier
1 Year 11 Months- Oversaw delivery item preparation for customer orders. Coordinated with customers to confirm delivery schedules and effectively managed refund and discount processes. Administered checkouts of box trucks and flatbeds, including delivery ticket generation. Supervised front-end store management while monitoring cashier breaks. Directed cashier training initiatives and facilitated refund processing. Executed opening and closing store protocols. Controlled cash register operations and self-checkout functionality.
- Managed communication between customers, drivers, and warehouse staff to ensure seamless operations.
- Trained new team members on delivery procedures and best practices to enhance service quality.
Shift Leader
2 Years 2 Months- Oversaw store opening and coordinated cash deposit processes at the bank. Planned and organized food portions for the following day. Implemented quality control procedures to monitor food and beverage temperatures. Crafted coffee and food offerings to enhance customer experience. Strategized supply orders through DCP to maintain stock levels. Administered waste management procedures at night close.
- Trained and mentored team members on product knowledge and customer service standards.
- Supervised daily operations to ensure efficient service delivery and product quality.
- Trained and mentored new team members on operational procedures and customer service standards.
Orthopedic Unit Secretary
2 Years 2 Months- Oversaw faxing of paperwork for physician-ordered patient injections. Coordinated scheduling of injection appointments for patients. Managed completion of FMLA and disability documentation for patients. Supervised ordering of office supplies for orthopedic suite. Executed light filing duties efficiently.
- Processed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
- Maintained electronic medical records with attention to detail and accuracy.
- Facilitated communication between patients, physicians, and staff to enhance care delivery.
CoManager
4 Years 9 Months- Facilitated daily bank opening and closing procedures to ensure smooth operations. Supported the creation of bank deposits, adhering to daily schedules. Assisted in maintaining planograms to improve product placement and visibility. Kept accurate records of sales to aid in inventory management. Managed employee break schedules to ensure efficient workflow. Assisted in preparing and dispatching shipments promptly. Opened credit accounts following standard protocols. Processed product returns to maintain customer satisfaction.
- Led team to achieve operational excellence through streamlined inventory management and efficient stock replenishment processes.
- Implemented visual merchandising strategies aligned with brand guidelines, boosting product visibility and sales performance.
Education
Associate of Arts - Digital Media Production
Regents Diploma
Skills
Cashiering
Customer service
Microsoft Excel
Microsoft Outlook
Accounts payable
Cash handling
Cash management
Refund processing
Employee scheduling
Office administration
Employee training
Document filing
Store closing procedures
Store opening procedures
Additional Information
- Authorized to work in the US for any employer
- Skills Ability to multitask, handle large amounts of cash, direct traffic lines, auditing paperwork, cashiering, customer service, floor moves, manager experience
Timeline
Delivery Coordinator/ Head Cashier
Lowe's Home Improvement
10.2022 - 09.2024Read More
Shift Leader
Dunkin
02.2022 - 04.2024Read More
Orthopedic Unit Secretary
Crystal Run Healthcare
08.2019 - 10.2021Read More
CoManager
Forever 21
07.2014 - 04.2019Read More
Port Jervis High School
Regents Diploma
Read More
SUNY Sullivan
Associate of Arts from Digital Media Production
Read More