Erin Bain
Ponderay,ID
Summary
Enthusiastic and dedicated professional committed to delivering exceptional customer service and effectively addressing client needs. Strong skills in cash handling, stocking, and receiving ensure smooth operations and customer satisfaction. Thrives in both collaborative team settings and independent roles, demonstrating adaptability and a proactive approach to problem-solving. Prepared to contribute positively to a dynamic work environment while enhancing overall customer experiences.
Overview
15
15
years of professional experience
Work History
Service Writer
Sandpoint Marine and Motorsports
Ponderay, ID
09.2025 - Current
- Collaborated with technicians to ensure accurate service documentation and customer communication.
- Analyzed service requests to prioritize workflow and expedite repair times.
- Developed comprehensive service estimates based on customer needs and manufacturer guidelines.
- Coordinated with parts department to ensure timely availability of necessary components for repairs.
- Implemented process improvements to enhance customer satisfaction and streamline operations.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Consulted with customers to assess service requirements and produce accurate orders.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Gathered information through research and vendor inquiries to provide job estimates.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Intake Technician
Better Together Animal Alliance
Ponderay, ID
05.2022 - 09.2025
- Managed intake processes for incoming animals, ensuring accurate documentation and timely assessments.
- Coordinated communication between departments to streamline animal care procedures and improve workflow efficiency.
- Trained new staff on intake protocols and best practices to enhance operational consistency and accuracy.
- Implemented data tracking systems for monitoring animal health records and intake statistics effectively.
- Maintained a clean and organized intake area, creating a welcoming environment for patients upon arrival.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Retail Sales Specialist
O'Reilly Auto Parts
Oldtown, ID
02.2014 - 02.2019
- Received and processed cash and credit payments for in-store purchases.
- Provided in-depth information on product features so customers had the opportunity to make educated decisions.
- Greeted guests promptly with a positive attitude and asked open-ended questions to better understand their shopping needs.
- Kept the showroom clean and maintained neat, orderly product displays.
- Shared product knowledge with customers while making personal recommendations.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Educated customers on product and service offerings.
- Placed special merchandise orders for customers.
- Built and maintained effective relationships with peers and upper management.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Production Worker
Blue Ribbon Linen Supply Inc.
Lewiston, ID
03.2011 - 01.2014
- Recognized and reported defective material and equipment to my supervisor.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Completed product assembly according to standardized procedures.
- Planned and laid out work to meet production and schedule requirements.
- Inspected finished products for quality and adherence to customer specifications.
Education
No Degree -
Priest River Lamana High School
Priest River, IDSkills
- Oral and written communication
- Organized
- Merchandizing
- Time management
- Strong organization
- Appointment scheduling
- Reliable and dependable
- Detail-oriented
- Cash handling accuracy
- Team leadership
- Display design
- Sales transactions
Timeline
Service Writer
Sandpoint Marine and Motorsports
09.2025 - Current
Intake Technician
Better Together Animal Alliance
05.2022 - 09.2025
Retail Sales Specialist
O'Reilly Auto Parts
02.2014 - 02.2019
Production Worker
Blue Ribbon Linen Supply Inc.
03.2011 - 01.2014
No Degree -
Priest River Lamana High School