Hannah Young
Hillsboro
Summary
Dedicated professional, equipped with strong organizational and problem-solving skills. Proven ability to communicate effectively and collaborate within team environments. Committed to contributing to company objectives while pursuing opportunities for professional growth. Seeking full-time intermediate position to leverage transferable skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Service Writer
ABA Auto Repair
Hillsboro
03.2025 - Current
- Assisted customers with service inquiries and repair recommendations.
- Documented vehicle issues and service history for accurate records.
- Scheduled appointments and coordinated technician assignments efficiently.
- Communicated with customers about service progress and additional repairs needed.
- Managed parts ordering and inventory to support repair operations.
- Provided detailed estimates for repairs based on customer needs and vehicle condition.
- Presented accurate estimates to inform customers of service charges and expectations.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Property Manager
Cambridge Real Estate Services
Beaverton
10.2023 - 03.2025
- Managed 216 units with an onsite team of four individuals.
- Transitioned tenants from monthly agreements to leases, reducing monthly turnover from 36% to 13%.
- Maintained positive landlord-tenant relationships through effective communication and prompt dispute resolution.
- Negotiated favorable contract terms with vendors to enhance service delivery.
- Coordinated maintenance staff to ensure timely completion of repairs and upkeep.
- Streamlined rent collection processes, decreasing late payments and boosting revenue generation.
- Monitored receipts and reconciled rent collections according to landlord and resident statutes.
- Oversaw lease agreements from inception through termination, ensuring compliance throughout.
Property Manager
Affinity Property Management
Portland
02.2023 - 10.2023
- Managed 70 units, including commercial retail space, ensuring optimal occupancy rates.
- Conducted property tours for prospective tenants, showcasing available unit types.
- Monitored construction and maintenance projects, updating relevant stakeholders on progress and delays.
- Coordinated collection procedures for delinquent tenants, enhancing rental income flow.
- Addressed tenant complaints swiftly, engaging repairmen and support services as needed.
- Performed final move-out inspections with tenants to pinpoint necessary repairs.
- Implemented policies and procedures to uphold property standards and compliance.
- Prepared monthly financial reports for ownership, accurately tracking cash intake and deposits.
Escrow Assistant
Ticor Title Insurance Company
Salem
02.2021 - 08.2022
- Scheduled signings and gathered required paperwork for timely processing.
- Returned executed loan packages to lender per established guidelines.
- Prepared and delivered HUD-1 settlement statements upon lender request.
- Examined purchase and sale agreements for concerns, addressing issues promptly.
- Followed up on status of releases, policies, and recorded documents.
- Maintained communication with lenders, brokers, and borrowers to ensure clarity.
- Reduced documentation errors by meticulously reviewing all necessary paperwork.
Assistant Property Manager
Greystar Property Management
Salem
10.2019 - 01.2021
- Assisted in managing tenant relations and addressing resident inquiries.
- Organized maintenance requests and tracked service completion with vendors.
- Collaborated with accounting to manage rent collections and expense tracking.
- Developed positive relationships with residents to enhance community engagement.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Education
High School -
West Salem High School
West Salem06-2013
Skills
- Customer service
- Inventory management
- Oral and written communication
- Attention to detail
- Time management
- Account reconciliation
- Problem solving
- Team collaboration
Hobbies and Interests
- German Car Enthusiast
- Car Detailing
- Vehicle Mechanics
- Golfing
References
References available upon request.
Timeline
Service Writer
ABA Auto Repair
03.2025 - Current
Property Manager
Cambridge Real Estate Services
10.2023 - 03.2025
Property Manager
Affinity Property Management
02.2023 - 10.2023
Escrow Assistant
Ticor Title Insurance Company
02.2021 - 08.2022
Assistant Property Manager
Greystar Property Management
10.2019 - 01.2021
High School -
West Salem High School