Erin Baker
South Vienna,OH
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Pleasant Counter Clerk skilled in taking and filling orders quickly in fast-paced environments. Spirited individual, offering expertise in cash register systems and all types of transaction processing. Dedicated work ethic and commitment to team contribution.
Overview
15
15
years of professional experience
Work History
Manager
Westore llc
Fairborn, OH
09.2021 - Current
- Monitored and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Rental Agent
Avis Budget Group
Dayton, OH
04.2018 - 08.2021
- Followed up with customers regarding any additional charges that may be incurred during the course of their rental agreement.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Monitored fuel levels in vehicles before and after each rental period.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Employed sales techniques to boost sales and services.
- Greeted customers and provided excellent customer service.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Processed exchange requests in computer system.
- Coordinated shuttle services by communicating with drivers.
- Processed payments using cash or credit cards in accordance with company policies.
- Maintained knowledge of current promotions and discounts offered by the company.
Sales Associate
CosmoProf
Springfield, OH
08.2010 - 05.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Northeastern Highschool
Springfield, OH05-2008
Some College (No Degree) - Human Services
Indiana Wesleyan University
Marion, INSkills
- Marketing
- Team Leadership
- Sales Management
- Time Management
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Negotiation
- Sales Techniques
Timeline
Manager
Westore llc
09.2021 - Current
Rental Agent
Avis Budget Group
04.2018 - 08.2021
Sales Associate
CosmoProf
08.2010 - 05.2017
High School Diploma -
Northeastern Highschool
Some College (No Degree) - Human Services
Indiana Wesleyan University