Erin Barnes
Butler,MO
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare and home improvement industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Direct Support Caregiver
Four Seasons of Adrian, LLC
Adrian, MO
01.2023 - Current
- Transported clients to medical appointments or other destinations as needed.
- Assessed physical and behavioral conditions of clients regularly and reported any changes immediately.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained clean and well-organized environment for client happiness and safety.
Small Business Owner
Mr. and Mrs. Renovations
Adrian, MO
03.2015 - 01.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Determined financial estimates for clients based on length and requirements of desired remodeling.
- Operated power tools safely when performing various carpentry duties such as framing walls or installing cabinetry.
- Maintained accurate records of job costs, budgets and invoices throughout the project lifecycle.
- Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
- Oversaw construction projects from conception to completion.
Agency LPN
Firstat Nursing Agency
Overland Park, KS
08.2011 - 02.2013
- Monitored vital signs, such as blood pressure and temperature, of pediatric patients.
- Maintained accurate documentation of all patient assessments, interventions, treatments and outcomes per agency standards.
- Instructed families on how to properly use medical equipment at home.
- Maintained accurate documentation of patient progress notes, treatment plans, and nursing reports.
- Provided education to families and caregivers on proper home health care techniques for pediatric patients.
- Administered medications and treatments as prescribed by the physician.
- Provided emotional support to both children and their families during difficult times.
Director and LPN
Maple Senior Living
Butler, MO
11.2009 - 08.2011
- Trained new employees on policies and procedures related to their job duties.
- Conducted the admission process of new residents, including assessments, paperwork and orientation.
- Oversaw daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
- Provided support for family members during difficult times by offering counseling services or referrals as necessary.
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
- Provided leadership to the staff, creating a positive work environment and promoting team building activities.
- Scheduled regular maintenance checks on equipment used by residents in order to ensure proper functioning at all times.
Life Insurance Risk Interviewer I
Quest Diagnostics
Lee's Summit, MO
01.2009 - 11.2009
- Place outbound calls to potential life insurance applicants.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collected during the interview for quality assurance purposes.
- Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
CSR II
Sprint
Overland Park, KS
06.1999 - 05.2002
- Developed and implemented strategies to improve reverse logistics processes.
- Participated in cross-functional meetings with other departments to discuss best practices for optimizing reverse logistics processes.
- Resolved any disputes arising between customers and logistics providers in a timely manner.
- Monitored receipt and processing of returned goods from customers, vendors, and other sources.
- Implemented new processes that improved efficiency within the department while reducing costs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Practical Nursing License - Practical Nursing
Cass Career Center
Harrisonville, MO05-2004
Some College (No Degree) - Social Work
Washburn University of Topeka
Topeka, KSSome College (No Degree) - Associates in Business
University of Phoenix
Tempe, AZSkills
- HIPAA Compliance
- Problem-Solving
- Multitasking and Organizational
- 60 wpm Typing Speed
- Calm Under Pressure
- Medical terminology knowledge
- Inbound and outbound call service
- Data Collection, Entry, and Confidentiality
Timeline
Direct Support Caregiver
Four Seasons of Adrian, LLC
01.2023 - Current
Small Business Owner
Mr. and Mrs. Renovations
03.2015 - 01.2021
Agency LPN
Firstat Nursing Agency
08.2011 - 02.2013
Director and LPN
Maple Senior Living
11.2009 - 08.2011
Life Insurance Risk Interviewer I
Quest Diagnostics
01.2009 - 11.2009
CSR II
Sprint
06.1999 - 05.2002
Practical Nursing License - Practical Nursing
Cass Career Center
Some College (No Degree) - Social Work
Washburn University of Topeka
Some College (No Degree) - Associates in Business
University of Phoenix
References
References available upon request.
References
References available upon request.
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