Erin Barton
Dundalk,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
Chipotle Grill
Bel Air, Maryland
04.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Customer Service Manager
Wawa Food Markets
Baltimore, Maryland
03.2013 - 05.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Waitress Supervisor
Pizza Hut
Perry Hall, Maryland
10.2010 - 01.2013
- Delegated work to staff, setting priorities and goals.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Career Starters
Baltimore, Maryland11-2010
Skills
- Advertising and marketing
- Branding
- Sales
- Networking
- Team building
- Customer experiences
- Time management
- Loss prevention
- Effective leader
- Training and development
- Budgeting and cost control
- Operations management
- Team player
- Staff supervision
- Communication skills
Timeline
General Manager
Chipotle Grill
04.2024 - Current
Customer Service Manager
Wawa Food Markets
03.2013 - 05.2024
Waitress Supervisor
Pizza Hut
10.2010 - 01.2013
High School Diploma -
Career Starters