Summary
Overview
Work History
Education
Skills
Training
Timeline
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Erin Becklund

Minneapolis,MN

Summary

Highly-motivated Technical professional with high EQ and a desire to lead in Technical Product Management in an innovative healthcare setting. Strong work ethic, adaptability, and exceptional interpersonal skills. Strategically built a career gaining hard skills across an array of business and technical disciplines and continuously expanding my natural soft skills. I bring a marriage of business and technical expertise which enables me to translate business to technical needs and visa versa. My diverse background includes health services, benefit administration, people management, Six Sigma Process Improvement and operating model development, expanding to medical claims and fee for value projects, and eventually shifting into the Reimbursement and provider and claim technology space with scrum, product management and application development roles. Today I am ready to bring my arsenal of talents and skills and further broaden my horizons with a new company within the health benefit services industry.

Overview

19
19
years of professional experience

Work History

Lead Technical Product Manager

88Solutions LTD
Minneapolis, MN
06.2023 - Current
  • Defined requirements and RFP for vetting and selection of proprietary AI technologies
  • Lead onboarding process development and training to business and development staff
  • Responsible for stakeholder management, portfolio management and also bridging gap due to lack of a Project Manager or Project manager within small start up team
  • Decomposed solutions into capabilities, features and stories
  • Converted project specifications into sequence of detailed instructions and logical steps for coding into functional business applications
  • Collaborated with process stakeholders to identify and prioritize automation opportunities
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.

Senior Application Developer

Evernorth
Minneapolis, MN
08.2022 - 11.2023
  • Reviewed user stories and specifications to ensure technical feasibility of designs
  • Identified areas for improvement within existing codebase and implemented necessary changes (C++, .net, Java, HTML)
  • Created and improved SSIS Packages, Tableau Reports and managed corrections to daily error reports using SQL
  • Implemented SPLUNK application with internal database for error logging and run times for performance improvements
  • Debugged with Visual Studio Manager
  • Assessed code during testing stage to determine potential glitches and bugs.

Scrum Master Senior Project Manager

Evernorth
Minneapolis, MN
09.2021 - 09.2022
  • Transitioned waterfall team to Agile and developed operating model with a release train and scrum teams, staffing model and agile ceremonies according to Scaled Agile Framework and Kanban (PI Planning, Sprint planning, demos, DSU’s, retros, etc.)
  • Conducted Claim editing research projects in partnership with ClaimsXten/Change Healthcare and implemented annual knowledge pack to increase annual cost savings
  • Implemented transition from Rally to then Jira, onboarded Zephyr for Release management with Quality and Testing teams
  • Led scrum team in strategic initiatives including AWS Cloud Based Payor claim Platform build for Medicaid/Medicare and integrated claim editing
  • Responsible for technical debt reduction roadmap and identification and tracking of KPI’s
  • Partnered with Product Manager and Product Owner to define product roadmap and decompose Epics to Features and User stories
  • Responsible for cross functional stakeholder management aligning business to technical strategic Goals.

Senior Technical Project Manager

Cigna
Minneapolis, MN
01.2015 - 05.2019
  • Developed and maintained project plans, schedules and budgets
  • Executed change management activities to ensure smooth transition from one phase to another during a project's lifecycle
  • Performed root cause analysis to investigate any discrepancies that may arise during a project's execution
  • Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams
  • Prepared and integrated systems processes, plans and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews.

Collaborative Care Sr. Project Manager

Cigna
Minneapolis, MN
01.2015 - 05.2019
  • Lead Cigna’s Quality Based Collaborative Care programs
  • Created Project framework and tollgate process to ensure senior leadership focused on highest value initiatives
  • Led a team of PM’s aligned to various spaces including Specialty Hospital and Episodes of Care projects
  • Certified in Design Thinking leading start up within Cigna to analyze and research and identify innovation projects to prototype and execute using minimal viable projects and Agile methodologies.

Process Improvement Sr. Specialist

Cigna
Minneapolis, MN
03.2013 - 05.2015
  • Led Cigna Medical, Collaborative, Behavioral and claims and benefit projects
  • Gained and leveraged skills via Six Sigma Certification, PMI, Prosci Change Management and Blue work process mapping
  • Reduced Operating expenses, Streamlined customer experience, improved UX for benefit/enrollment, Moved to electronic EOB’s and reduced waste through sunsetting paper standard processes.

Clinical Lead – Integrated Personal Health Teams

Cigna
Minneapolis, MN
11.2010 - 05.2013
  • Led team of nurses, behavioral health professionals and health educators for 2 large clients implementing health services in innovative integrated personal health model
  • The team was the concierge of end to end experience for customers across their medical and behavioral needs.

Heath Educator

Cigna
Minneapolis, MN
01.2009 - 11.2010

Employee Service Consultant Specialist

Cigna
Minneapolis, MN
05.2006 - 09.2009

Clinical Health Advocate

Cigna
Minneapolis, MN
05.2005 - 05.2006

Education

Bachelor of Arts: Sociology -

University of Minnesota - Duluth

Project Management Certificate -

University Of Berkley, CA

Skills

  • Applications Development
  • Project Management PMI, Agile, Waterfall
  • RDMS Development and SQL
  • Amazon Web Services
  • D3M (Data Driven Decision Making)
  • Certified Scaled Agile Framework, Scrum and Kanban
  • Design Patterns and Principles
  • Technical and Business Requirements Gathering
  • Data Analysis
  • SDLC Processes
  • Visual Basic Studio
  • Data visualization- Tableau
  • Splunk Integration search analyze and visualize big data
  • Project Life cycle management
  • Customer-Oriented Design
  • Stakeholder Management
  • JIRA Rally, Zephyr and Team Foundational Service
  • Design Thinking
  • Six Sigma Greenbelt
  • Certified PROSCI Change Manager

Training

Scrum and SAFE (Scaled Agile Framework) Certified SQL and expertise and training in AWS Cloud Splunk Conversational AI ChatGPT 4.0 Microsoft suite CRM tools Access VBS Proclaim OKTA Sintra

Timeline

Lead Technical Product Manager

88Solutions LTD
06.2023 - Current

Senior Application Developer

Evernorth
08.2022 - 11.2023

Scrum Master Senior Project Manager

Evernorth
09.2021 - 09.2022

Senior Technical Project Manager

Cigna
01.2015 - 05.2019

Collaborative Care Sr. Project Manager

Cigna
01.2015 - 05.2019

Process Improvement Sr. Specialist

Cigna
03.2013 - 05.2015

Clinical Lead – Integrated Personal Health Teams

Cigna
11.2010 - 05.2013

Heath Educator

Cigna
01.2009 - 11.2010

Employee Service Consultant Specialist

Cigna
05.2006 - 09.2009

Clinical Health Advocate

Cigna
05.2005 - 05.2006

Bachelor of Arts: Sociology -

University of Minnesota - Duluth

Project Management Certificate -

University Of Berkley, CA

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Erin Becklund