Erin Bennett
Tualatin,OR
Summary
Hardworking Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
Three Mermaids Public House
08.2021 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Cocktail Server
Oswego Grill
04.2015 - 08.2021
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Tigard High School
Tigard, ORNo Degree - Cosmetology
Northwest College School of Beauty
Tigard, OR04.2016
Skills
- Liquor, Beer and Wine Knowledge
- Cash Register Operation
- Attending Multiple Customers
- Suggestive Selling
- Responsible Alcohol Service
- Patron Experiences
- Teamwork and Professionalism
- High-Volume Environments
- Good Conversationalist
- Maintaining a Clean Bar
Timeline
Bartender
Three Mermaids Public House
08.2021 - 11.2023
Cocktail Server
Oswego Grill
04.2015 - 08.2021
High School Diploma -
Tigard High School
No Degree - Cosmetology
Northwest College School of Beauty
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