Erin Bernard
San Francisco,CA
Summary
Detail-oriented team player seeking an entry-level position. Adept at critical thinking, communication, and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
13
13
years of professional experience
Work History
Lead Sales Key Holder
Kiehl's
San Francisco, CA
10.2021 - Current
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust, thus promoting increased sales.
- Manager on Duty: when managers were off work I would be acting manager on the shift.
- Derma Reader & Healthy Analyzer Tool Technician: Used different type of technology to assist with teaching customers about the heath of their skin.
- Educated customers on which product would be appropriate for their skin.
- Merchandised inventory and helped create displays & restocked shelves.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Order change for store’s cash registers.a
- Stayed consistent with organizing returned items, taking them out of inventory to keep accurate numbers of product in our stockroom.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Completed ingredient training certification through company.
- Implemented loss prevention strategies to minimize store shrinkage.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Personal Assistant
Content Creator’s Personal Assistant
San Francisco, CA
04.2020 - 09.2020
- Created videos of the content creator for Instagram & Tik Tok platforms.
- Take professional photos & edits.
- Used different applications to make content.
- Attach music to content.
- Created and edited posters for events.
- Made sure that the content creator was on time and ready for certain appointments.
- Set up several social media platforms.
Bartender/Restaurant Server
Applebee's Grill + Bar
San Francisco, CA
08.2018 - 08.2019
- Greet customers & answer any needed questions.
- Provide superb service & create ongoing relationships with customers, thus inviting them to return to the restaurant.
- Create delicious alcoholic or non-alcoholic drinks for my customers & other restaurant patrons.
- Entered orders into POS system, collected cash, made change & received tips.
- Made friendly conversation with customers to provide enjoyable bar/restaurant experience.
- Open & close bar (cleaning, restocking supplies, cutting fruit, etc.)
Server/Lead Server
Nordstrom’s Cafe
San Francisco , CA
08.2013 - 01.2018
- Ordered tea, wine, beer and bottle drinks for the restaurant.
- Manager on Duty when restaurant manager was off work.
- Made break schedule for front of the house staff.
- Served beverages and food to tables.
- Cleaned tables and restaurants.
- Helped train new employees.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Galileo Academy of Science And Technology
San Francisco, CA2009
Psychology
City College of San Francisco
San Francisco, CASkills
- Strong verbal and written communication skills
- Ability to remain calm and focused in high-stress situations
- Quick learner with a proactive and detail-oriented approach
- Basic knowledge of Computer with Microsoft, Excel and Powerpoint
- Team player with a willingness to collaborate and adapt to dynamic situations
Timeline
Lead Sales Key Holder
Kiehl's
10.2021 - Current
Personal Assistant
Content Creator’s Personal Assistant
04.2020 - 09.2020
Bartender/Restaurant Server
Applebee's Grill + Bar
08.2018 - 08.2019
Server/Lead Server
Nordstrom’s Cafe
08.2013 - 01.2018
High School Diploma -
Galileo Academy of Science And Technology
Psychology
City College of San Francisco