Erin Biernacki

Processed Low Income Energy Assistance Program applications.

• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Conducted intake assessments to determine client needs and eligibility.
• Maintained accurate records and documentation for client interactions.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Described procedures, requirements, and benefits to clients and interested parties.
• Answered high volume of calls and provided assistance through effective listening and question response skills.

• Reviewed applications for Low income housing and conducted interviews.
• Processed yearly reviews and income verifications.
• On call for emergency issues and other issues as they came up.
• Maintained records for HUD and Section 8 housing.
• Oversaw daily operations and maintenance of housing facilities, ensuring compliance with safety regulations.
• Developed and implemented renovation plans to enhance property value and tenant satisfaction.
• Coordinated inspections and facilitated compliance with local housing authority standards.