Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Biever

Cary,NC

Summary

Healthcare management graduate with practical experience in patient satisfaction initiatives and AI-supported scheduling. Demonstrated leadership in dynamic environments and a commitment to enhancing healthcare operations and quality improvement. Eager to contribute to healthcare teams by improving administrative workflows, and enhancing patient satisfaction through data-driven solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Comeback Shack
Boone, NC
08.2021 - 05.2025
  • Created an effective team culture and fostered collaboration
  • Ensured team members had the needed resources, tools, and training
  • Evaluated team performance and provided constructive feedback

Intern

High Country Community Health
Boone, NC
05.2024 - 08.2024
  • Conducted and revised employee and patient satisfaction surveys.
  • Initiated and implemented follow-up survey revisions to improve employee feedback accuracy.
  • Supported implementation of AI-driven scheduling tools to reduce patient no-shows and cancellations by using a double booking method
  • AI project showed a 50% success rate and an 80% show rate.
  • Documenting quarterly quality improvement measures for federal funding.
  • Brainstorming methods to increase QI measures in patients.
  • Revising training modules across various positions.

CNA

UNC Health Johnston
Smithfield, NC
05.2021 - 08.2021
  • Worked with team members to complete assigned tasks
  • Performed activities of daily living, basic nursing and restorative skills

Team Leader

Chick-Fil-A
Cary, NC
04.2017 - 01.2021
  • Addressed customer complaints and feedback, resulting in improved service
  • Developed and implemented strategies to motivate and engage team members

Education

Bachelor of Science - Health Care Management

Appalachian State University
Boone, NC
12.2024

Certified Nurse Aide -

Johnston County Community College
Smithfield, NC
08.2021

High School Diploma -

Panther Creek High School
Cary, NC
06.2020

Skills

  • Patient care
  • Customer service and support
  • Quality improvement
  • Project management
  • Data documentation
  • Training development
  • Scheduling optimization
  • Medical terminology
  • Time management

Certification

  • BLS
  • CNA

Timeline

Intern

High Country Community Health
05.2024 - 08.2024

Team Leader

Comeback Shack
08.2021 - 05.2025

CNA

UNC Health Johnston
05.2021 - 08.2021

Team Leader

Chick-Fil-A
04.2017 - 01.2021

Bachelor of Science - Health Care Management

Appalachian State University

Certified Nurse Aide -

Johnston County Community College

High School Diploma -

Panther Creek High School

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