Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Bonfield

New Castle,PA

Summary

Dynamic manager and groomer at Critter Corner NC LLC, adept at enhancing customer satisfaction through strategic service improvements. Skilled in staff training and development, I foster collaborative teams while implementing cost-saving measures. My expertise in animal care and strong decision-making abilities drive operational excellence and promote health awareness among clients.

Overview

27
27
years of professional experience

Work History

manager/ groomer

Critter Corner NC LLC
04.1999 - 01.2026
  • Specialized in animal care from furry to scaley and most everthing else, wellness, proper housing, importance of proper nutrition
  • Explained to grooming clients the importance using the correct tools for the breed they owned also importance of skin and coat health, ear issues and any other issue I came across while grooming and referral to vets when it was a severe issue as in teeth problems lumps that were concerning and more. (always had a stack of your business cards to hand out)
  • assisted law enforcement with abandoned animals from canine, feline anything furry feathers and reptile
  • addressed health issues in replies and small animals
  • very close with Dr.Joseph Raught while in practice, would use his professional knowledge to help me assist issues we also belonged to the Pittsburgh Herpitology society
  • took a class on large animal rescue
  • Led initiatives to improve custome satisfaction through enhanced service protocols and feedback systems.
  • Analyzed operational data to identify trends, driving strategic improvements across departments.
  • Mentored junior staff, fostering a collaborative environment focused on growth and development.
  • Implemented cost-saving measures while maintaining high standards of service delivery.

Education

High School Diploma -

New Castle Area Schools
New Castle, PA
05-2000

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Complex Problem-solving

Staff training and development

Staff management

Task delegation

Goal setting

Relationship building

Timeline

manager/ groomer

Critter Corner NC LLC
04.1999 - 01.2026

High School Diploma -

New Castle Area Schools
Erin Bonfield