Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ERIN BRADLEY

East Norriton,PA

Summary

Results-driven customer service professional with over 10 years of experience in effectively resolving customer inquiries and concerns. Proven track record of delivering exceptional service and building positive relationships with customers to enhance overall satisfaction. Skilled in handling high-volume calls and emails while maintaining professionalism and a positive attitude. Strong communication, problem-solving, and organizational skills paired with a customer-centric approach to delivering top-notch service.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service

Wegmans
5 2012 - 8 2023
  • Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated seasonal displays and merchandising efforts that attracted customers and boosted sales during peak periods.
  • Collaborated with corporate leadership to develop new products and services, driving substantial growth in the market share.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained accurate records of all vendor interactions, enabling thorough evaluation of overall relationship success rates over time.
  • Enhanced vendor relationships by establishing clear communication channels and addressing concerns promptly.
  • Served as the primary point of contact between vendors and internal departments, facilitating effective communication across all parties involved in projects or contracts negotiations.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Used pallet jacks to move and position merchandise.
  • Updated pricing and signage to complete product displays and educate customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Rotated manufacturer products.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Store Clerk

Walgreens
01.2010 - 04.2012
  • Assisted customers with product inquiries, locating items, and processing transactions in a fast-paced retail environment
  • Conducted regular audits of inventory levels to maintain accuracy in stock counts, reducing discrepancies during end-of-month reconciliations.
  • Assisted in training new hires on store procedures, product knowledge, and customer service standards, fostering a collaborative work environment for all team members.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.

Education

High School Diploma -

Norristown Area High School
Norristown, PA
08.2000 - 06.2004

Skills

    Customer Engagement

    Online chat and email

    Team Collaboration

    Customer Needs Assessment

    Relationship Building

    Teamwork skills

    Excellent Communication

    Multitasking Abilities

    Attention to Detail

    Analytical Thinking

    Microsoft Forms

    Zendesk experience

Interests

Creative writing

Reading

Community involvement

Timeline

Store Clerk

Walgreens
01.2010 - 04.2012

High School Diploma -

Norristown Area High School
08.2000 - 06.2004

Customer Service

Wegmans
5 2012 - 8 2023

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ERIN BRADLEY