Erin Britto
New Bedford,MA
Summary
Highly organized administrative professional with extensive experience in healthcare settings, specializing in document processing, data accuracy, and insurance-related workflows.
Proficient in Epic and skilled in managing high-volume records with attention to detail. Strong multitasker with excellent customer service and experience training new staff.
Overview
20
20
years of professional experience
Work History
Patient Access Intake Representative
Sothcoast Urgent Care
North Dartmouth, MA
01.2017 - Current
- Check in and register patients in a high-volume urgent care setting
- Verify insurance eligibility electronically and via phone
- Collect copayments and process patient payments accurately
- Obtain insurance referrals as required through provider offices
- Utilize Epic EMR system for patient documentation and registration
- Assist patients with financial concerns and refer to financial services when appropriate
- Maintain efficient patient flow while delivering excellent customer service
- Participate in training and onboarding new employees, providing guidance on office procedures and systems
Patient Access/Authorization Specialist
Southcoast Hospital Group
Fairhaven, MA
04.2021 - 04.2022
- Processed patient authorization requests efficiently, ensuring timely approvals for necessary medical procedures.
- Reviewed insurance documentation to verify coverage and eligibility, minimizing claim denials.
- Collaborated with healthcare providers to gather required information for authorization submissions.
- Maintained up-to-date knowledge of insurance policies and regulations affecting patient care authorizations.
Medical Receptionist (Float)
Hawthorn Medical Associates
North Dartmouth, MA
06.2006 - 12.2015
- Checked in and checked out patients efficiently
- Verified insurance coverage and patient demographics
- Collected copayments and processed transactions
- Scheduled patient appointments and coordinated follow-ups
- Delivered excellent customer service in a busy multi-specialty practice
- Provided front desk support across multiple departments including pediatrics,physical/occupational therapy and surgery
Education
Medical Billing & Coding
Salter School
MA08.2006
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA06.1999
Skills
- Patient confidentiality
- Documentation accuracy
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Healthcare systems
- Customer service
- Punctual and hardworking
- Multitasking
- Excellent Communication Skills
- Attention to detail
- Filing
- Medical terminology
- Clerical experience
- Administrative experience
- Typing skills
Timeline
Patient Access/Authorization Specialist
Southcoast Hospital Group
04.2021 - 04.2022
Patient Access Intake Representative
Sothcoast Urgent Care
01.2017 - Current
Medical Receptionist (Float)
Hawthorn Medical Associates
06.2006 - 12.2015
Medical Billing & Coding
Salter School
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo