Erin Brooks
Charlotte,NC
Summary
Dedicated and organized professional with years of experience meeting needs in a fast paced environment. Proven ability to prioritize and manage tasks with efficiency. Strong communication with a focus on delivering exceptional customer service. Seeking to utilize administrative skills in a way that benefits my community.
Overview
5
5
years of professional experience
Work History
Assistant Manager
131 Main
Charlotte, USA
09.2020 - 07.2022
- Open/Closing Procedures
- Number Balancing and Daily Reports.
- Coaching of team on procedures and upholding of standards.
- Handling all guest issues/complaints in an efficient manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Accurate par transitions, lunch to dinner.
- (Formerly) Serve Safe Certified
- Proper food handling and sanitation procedures.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Manager/Bartender
Barsa
Charleston, USA
06.2018 - 09.2020
- Ordering Inventory/Menu planning.
- Client Relations for all Catering/Special Events.
- Day-to-day book balancing.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Developed a system for tracking inventory and ordering supplies as needed.
Teller/Banker 1
Wells Fargo
Charlotte, USA
03.2017 - 05.2018
- Balancing of drawers or deposits.
- Suggesting helpful products for clients.
- Upholding security and safety standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
High School Diploma - SECONDARY SCHOOL
CPCC Central High School
01.2010
Skills
- Problem Solving and Conflict Resolution
- Operations Management
- Meeting and Event Coordination
- Project management abilities
- Attention to Detail
- Inventory Coordination
- Scheduling Coordination
Timeline
Assistant Manager
131 Main
09.2020 - 07.2022
Assistant Manager/Bartender
Barsa
06.2018 - 09.2020
Teller/Banker 1
Wells Fargo
03.2017 - 05.2018
High School Diploma - SECONDARY SCHOOL
CPCC Central High School
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