Wendy Sanders

• Held assignments such a overseeing team performance, one one one's with advocates on perfect call flow and sentiment, running daily reports for adherence and metrics, submitting coaching's, time cards, call reviews
• Assisted with engagements, monthly contests and creating communications
• Resolved complex inquiries from healthcare providers, members, pharmacies and peers.
• Navigated multiple systems to ensure first call resolutions
• Trained in Personal Care Benefits, Customer Service, Prior Authorization, Pharmacy Benefit Managing and SMO
• Overseeing offline projects in multiple departments, such as outbound calls, verifying Digital Champion, Service Tracks, Mail Orders
• Resolving inquiries of 150+ daily for mbrs by email, led call groups of 5+ focusing on specific skills and company standards

Owner and Operator

Team Leader of Logistics

Team leader of Guest Experience

Receiving Clerk