Erin Brownlee
TRW Company of Families
Lewisville
22
years of professional experience
Personable Office Administrator experienced in prioritizing multiple tasks and delivering prompt solutions. Enhanced office functionality through effective coordination and collaboration, fostering a productive work environment. Delivered operational success by optimizing administrative functions and supporting team objectives.
Work History
Office Manager
1 Year 6 Months- Streamlined office operations by implementing efficient scheduling systems and maintaining organized records.
- Managed inventory control, overseeing stock levels and procurement to support operational needs effectively.
- Developed training programs for new staff, enhancing onboarding processes and improving team performance.
- Coordinated vendor relationships, ensuring timely delivery of materials and services for roofing projects.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 20 employees.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Administrator
2 Years 9 Months- Job duties include ensuring that all documentation and paperwork related to ongoing construction projects is intact, working towards achieving clients' expectations, dealing with client, uploading expenses into Jobtread software
- Job duties also include collections from homeowners, insurance agencies and vendor relations
- Schedule all roofing jobs, repairs, and remodeling inspections
- Answer all incoming calls (25-35) and route to proper production manager and or sub-contractor
- Managed all billing processes, invoicing tasks, and supplemental payments.
- Implemented new CRM software by transferring over 20 years of client data from excel spreadsheets and Safe Act software.
- Streamlining office procedures to run efficiently and with accurate job costing
- Documentation daily is a key component of job duties to ensure proper job management
- Coordinated communications, processed financial transactions, managed registrations, and maintained recordkeeping to support administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled all credit cards for company and put them into A/P for next week's payroll.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Managed scheduling and calendar appointments for senior management to optimize time management.
Office Manager
2 Years 10 Months- Ensured documentation and paperwork for construction projects met client expectations, managed client communications, and uploaded expenses into Acculynx software
- Managed collections from homeowners, insurance agencies, and rebate programs to ensure timely payments
- Organized and prioritized roofing job schedules to enhance workflow and meet project deadlines., repairs, and incidentals related to roof replacement
- Managed incoming calls, providing assistance and routing inquiries to appropriate personnel. ( 25-35) and route to proper technician and or sub-contractor
- Managed the billing process, invoicing, and supplemental payments.
Patient Care Technician
13 Years 10 Months- Managed technical operations for hemodialysis and blood filtering treatments for patients with advanced kidney disease.
- Weighed patients at initial treatment, checked vitals and temperature, entered weight, and set machines for fluid removal in kidney failure.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Responsible for working under Registered Nurse's license for 4 patients over four-hour time period, monitoring and recording of patients' vitals throughout their four-hour dialysis treatment
- Cannulated patient at start of treatment and performed needle removal at end of treatment for hemostasis
- Monitored vital signs and reported changes to nursing staff.
- Addressed patient assistance calls, ensuring prompt and effective communication of needs., assessed needs, and offered qualified support.
- Communicated with the registered nurse regarding patient complications during treatment and adhered to safety protocols as per state guidelines and HIPAA regulations.
- Achieved national certification to validate professional skills in job role.
- Completed required continuing education quarterly and annually for job role
Education
Associate of Science
Skills
Data Management
Microsoft Office Suite
Management
Business administration
Team Development
Time-management skills
Decision-making skills
Customer service excellence
Calm in fast-paced environments
Great attention to detail
Able to accept criticism
Office administration
amateur photographer, hiking, Swimming
Volunteer Activities: Volunteering at local Animal Shelters
Timeline
Office Manager
TRW Company of Families
12.2024 - 06.2026Read More
Office Administrator
BRYJO Roofing & Remodeling
03.2022 - 12.2024Read More
Office Manager
Blue Ribbon Roofing
05.2019 - 03.2022Read More
Patient Care Technician
DaVita Dialysis
01.2004 - 11.2017Read More
Collin County Community College
Associate of Science
Read More