Erin Butler
North Haven,CT
Summary
Driven Shift Supervisor with a strong focus on customer service and team leadership. Skilled in conflict resolution and partner training, committed to enhancing team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
North Haven, Connecticut
07.2018 - Current
- Supervised daily operations in a high-volume coffee shop.
- Trained, managed and motivated employees to promote skill development.
- Trained new partners on green apron service and product knowledge.
- Managed inventory and placed orders to ensure product availability for business needs and to minimize waste.
- Created a positive team environment to enhance employee morale.
- Resolved customer complaints promptly to ensure the best customer experience.
- Monitored staff performance to ensure quality standards were met and delivered individualized feedback and encouragement.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
- Resolved conflicts between partners in a timely manner and served as a role model demonstrating positive behaviors.
- Helped customers navigate product options to enhance their shopping experience.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
Bachelor of Arts - Psychology
University of New Haven
West Haven, CT05-2022
Skills
- Customer service
- Team leadership
- Inventory management
- Cash handling
- Training and mentoring
- Time management
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Shift Supervisor
Starbucks
07.2018 - Current
Bachelor of Arts - Psychology
University of New Haven