Summary
Overview
Work History
Education
Skills
Hobbiesactivities
Certificationsawards
Timeline
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Erin Camp

Erin Camp

Newport,KY

Summary

Results driven retail management professional with 24 years of experience in high-volume businesses. Proven expertise in fostering client relationships and driving significant capital gains. Adept at leading teams, optimizing operations and enhancing customer satisfaction with positive energy to achieve and exceed business objectives. Committed to continuous improvement and delivering exceptional performance in dynamic retail environments.

Overview

27
27
years of professional experience

Work History

STORE MANAGER & MARKET COORDINATOR

SLEEP OUTFITTERS
12.2019 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures. Create and maintain monthly schedule for all Cincinnati stores, track employee PTO requests and submit biweekly payroll.
  • Manage and help train store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintain proper inventory level, merchandising floor plans and organizing backroom to facilitate effective ordering and stock rotation. Perform monthly store audits.
  • Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. Coach new hires on how to overcome common guest objections to convert more opportunities into closed sales.
  • Welcome guests into the store, uncover their unique sleep disrupters and offer complete solutions to fit their body and budget. Cultivate long lasting relationships for future business, while consistently exceeding monthly sales goals.
  • Develop training guides as well as leading district Teams meetings for best practices on navigating order entry for computer systems, disarming guests, reading body language, conveying empathy and understanding of customer needs to convert more sales.
  • Review and troubleshoot potential order issues to reduce or eliminate guest impact. Manage guest complaints to resolution while following company policy and upholding our pact.

OWNER SERVICES SENIOR ACCOUNT MANAGER

EXECUTIVE JET MANAGEMENT
01.2015 - 11.2019
  • Managed private aircraft owner diverse travel needs in a team environment simultaneously for multiple clients who are taking domestic and international trips
  • Intense attention to detail including ground transportation, catering, international requirements and resolving scheduling conflicts for at least 50 accounts daily, with that number increased to 220 weekends
  • Build and maintain trusted, positive relationships with clients and collaborate well with coworkers in all departments, utilizing high organizational and proactive problem-solving skills
  • Helped organize EJM’s involvement with Corporate Angel Network (CAN) to transport sick immunocompromised people using client empty ferry flights when possible
  • Member of company Events Committee Team focused on employee engagement and morale
  • Company volunteer at Cincinnati Freestore Foodbank
  • Chosen to attend annual NBAA Schedulers and Dispatchers Conference in 2017 to represent Executive Jet Management to vendors, fixed base operators and aviation peers.

SALES ASSOCIATE

MONMOUTH JEWELERS
03.2010 - 12.2014
  • Maintained or exceeded sales goals consistently by providing education to customers regarding products and services, and keeping them informed about orders, repairs and special store events
  • Assisted clients with design of custom jewelry pieces and provided jewelry repair evaluations for them
  • Communicated regularly with vendors regarding merchandise and orders
  • Engraved, cleaned and polished jewelry and merchandized display cases.

SHIFT SUPERVISOR

CVS PHARMACY/STORE
06.1998 - 05.2013
  • Assisted management team in overall day to day successful operation of the store
  • Oversaw operations and customer service by supervising employees and store function in the absence of the manager or assistant
  • Trained employees, managed inventory, ordered product, checked-in vendors, balanced tills/assembled deposits, and executed planograms at multiple locations
  • Traveled to other states to merchandise different store chains purchased by CVS.

Education

High School Diploma -

Milford High School
Milford, OH
05.2001

Skills

  • Proficient in Microsoft Office Word, Outlook, Excel and Power Point, in utilizing management tools and resources, and in computer applications for aviation reporting and project management
  • Customer Service
  • Problem-Solving
  • Relationship building and development
  • Multitasking and organization
  • Communication and leadership
  • Motivational and resourceful

Hobbiesactivities

Art, painting and travel.

Former vendor at the Painted Tree Boutiques in Cincinnati OH from 2023 - 2024.

Etsy shop owner for fluid art and custom creations since 2020:

https://www.etsy.com/shop/HunnyMonkeyArtHouse

Certificationsawards

  • Life and Health Insurance Certifications, Nov. 2019 – State of Kentucky
  • President’s Service Award, Sept. 2017 - presented by Marc Drobny, President and CEO of Executive Jet Management, for finding a way to say “yes” to benefit the customer and for exemplifying the EJM Service Promise.
  • Diamond Council of America (DCA) Certified – provided through Monmouth Jewelers.
  • Shrink Saver Award – presented by CVS Pharmacy/Store for theft prevention.

Timeline

STORE MANAGER & MARKET COORDINATOR

SLEEP OUTFITTERS
12.2019 - Current

OWNER SERVICES SENIOR ACCOUNT MANAGER

EXECUTIVE JET MANAGEMENT
01.2015 - 11.2019

SALES ASSOCIATE

MONMOUTH JEWELERS
03.2010 - 12.2014

SHIFT SUPERVISOR

CVS PHARMACY/STORE
06.1998 - 05.2013

High School Diploma -

Milford High School

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Erin Camp