Erin Churchwell
Costa Mesa,CALIFORNIA
Summary
Passionate Craft Cocktail bartender with a strong desire to connect with customers through expertly crafted cocktails and genuine human interaction. Skilled in multitasking and adept at handling high-pressure situations with grace and composure. Committed to working hard and collaborating with team members to create unforgettable dining experiences. Able to strike a balance between socializing with guests and remaining focused on delivering exceptional service. A well-rounded performer with a knack for connecting with others and creating memorable moments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CEO & Owner
EMC Bartending LLC
08.2021 - Current
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
Assistant Store Manager
Starbucks Coffee Company
02.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Bartender
Yard House
12.2019 - 11.2022
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server Trainer
Lazy Dog Restaurant & Bar
11.2016 - 01.2020
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Skills
- Expectation Management
- Relationship Building
- Good Conversationalist
- Aloha POS
- Administrative Leadership
- New Cocktail Creation
- Service prioritization
- Food sales and promotion
- Team Leadership
Certification
ABC Alcohol Server Certification
Food Safety Manager Certification
Timeline
CEO & Owner
EMC Bartending LLC
08.2021 - Current
Assistant Store Manager
Starbucks Coffee Company
02.2021 - Current
Bartender
Yard House
12.2019 - 11.2022
Server Trainer
Lazy Dog Restaurant & Bar
11.2016 - 01.2020
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