Erin Clark
Cincinnati,OH
Summary
Customer-focused operations leader with 10+ years of management experience and over a decade of call center expertise. Proven track record of resolving complex customer issues, leading teams, and delivering high-quality service in fast-paced environments. Recognized for maintaining a 95% customer satisfaction score and significantly reducing complaints. Seeking a remote customer service role where strong communication and leadership drive results.
Overview
25
25
years of professional experience
Work History
General Manager
Fairfield Hotel Associates
Fairfield, OH
04.2015 - 03.2026
- Directed daily operations of a high-volume hotel, overseeing staff, guest services, and financial performance
- Supervised and developed a team of 15+ employees, improving service quality and retention
- Reduced guest complaints by 84% through improved service standards and team training
- Maintained a 95% customer satisfaction score by resolving escalated issues effectively
- Managed scheduling, payroll, budgeting, and operational reporting
- Streamlined processes to improve efficiency and team productivity
- Handled high-volume calls, reservations, and service recovery
Customer Service Representative
Various Call Centers
Cincinnati, OH
04.2001 - 03.2014
- Oversaw daily operations to optimize guest satisfaction and improve operational efficiency.
- Executed cost control measures to enhance budget compliance across departments.
- Facilitated training programs for staff to enhance service excellence and uphold operational standards.
- Formulated and executed strategic marketing initiatives to enhance hotel occupancy rates.
Education
High School Diploma -
Finneytown Highschool
Cincinnati, OHAssociate of Arts
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Operations management
- Customer service excellence
- Problem solving
- Remote support
- Call center operations
- Efficient multi-tasker
- Effective leader
- Time management
- Administrative skills
- Client relations
- Customer retention
- Leadership and team building
- Team player
- Staff motivation
- Performance improvement
- Exceptional interpersonal communication
Accomplishments
IHG Torchbearer Award
Timeline
General Manager
Fairfield Hotel Associates
04.2015 - 03.2026
Customer Service Representative
Various Call Centers
04.2001 - 03.2014
High School Diploma -
Finneytown Highschool
Associate of Arts
Cincinnati State Technical And Community College