Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erin Colgan

Galveston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Sales Representative

Barbs Famous Souffle
04.2023 - 08.2023
  • Managed sale interactions to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service and communication.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Assistance Representative

Planet Fitness
03.2019 - 09.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Associate

Job Lots
06.2016 - 02.2019
  • Worked varied hours to meet seasonal and business needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Education

High School Diploma -

Sachem North
Ronkonkoma, NY
06.2020

Skills

  • Closing Sales
  • Account Management
  • Adobe Systems Adobe Flash
  • Fleet Dispatching
  • Calendaring
  • POS Systems Expertise
  • Sales Expertise
  • Refund Processing
  • Staff Training
  • Google Docs
  • Filing
  • Minute Taking

Languages

Spanish
Limited Working

Timeline

Sales Representative

Barbs Famous Souffle
04.2023 - 08.2023

Customer Assistance Representative

Planet Fitness
03.2019 - 09.2023

Associate

Job Lots
06.2016 - 02.2019

High School Diploma -

Sachem North

Similar Profiles

CREATE PROFILE
Erin Colgan