Erin Conzelman
Gurnee,IL
Summary
- Results-focused General Manager offering 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.
- Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Buona Beef
Pleasant Prairie, WI
09.2023 - Current
- Oversaw product development initiatives from concept through completion stages.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- I opened the Kildeer location in November 2023 and stayed at this location until March 2024. Within the time I was at this location, I helped with training 2 hourly managers.
- I opened the Pleasant Prairie location of Buona in March 2024, and I'm currently the General Manager at this location.
- Overseeing the development of my management team and training managers for our locations.
General Manager
Corner Bakery Cafe
Vernon Hills, IL
11.2016 - 08.2023
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Oversaw corporate communications to streamline data and information sharing initiatives.
Assistant General Manager
Sweet Tomatoes Restaurant
Glenview, IL
02.2011 - 11.2016
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Helped team develop specialized projects, events and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Education
Associate of Arts - Business Administration
Massasoit Community College
Brockton, MA12.2011
Skills
- Performance improvements
- Cross-functional team management
- Policy/program development
- Supervision and training
- Sales team development
- Succession planning with Action plan when needed
- Sales expertise
- Team building and motivation
- Purchasing and planning
- Budgeting and cost control strategies
- Employee scheduling and Manager schedule
- Leadership and team building
Certification
- Servsafe License - 2021 just updated
Timeline
General Manager
Buona Beef
09.2023 - Current
General Manager
Corner Bakery Cafe
11.2016 - 08.2023
Assistant General Manager
Sweet Tomatoes Restaurant
02.2011 - 11.2016
Associate of Arts - Business Administration
Massasoit Community College
- Servsafe License - 2021 just updated
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