Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Cortesi

Lawrenceville,GA

Summary

Experienced Office Manager with eight years of experience in diverse front office and clinical environments. Incredible organizational, interpersonal, customer service, administrative, and conflict resolution skills. Hands on experience in managing patients, a team, and business operations. Skillful in guiding people on the phone and in person. Perfectly capable of performing all sorts of clinical, clerical, and managerial tasks in the most efficient way.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Conservation Dentistry
Duluth, GA
10.2014 - 02.2023

All stated below in previous position including the following:

  • Manage doctor schedules (personal, productive, planning, and training)
  • Tracking daily/monthly revenue and new patients
  • Maintain and manage account receivables
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science - Public Policy

Georgia Institute of Technology
Atlanta, GA
05.2013

Skills

  • MS Office to include Word, Excel and Power Point
  • Dental and Medical terminology
  • Insurance billing, coding, and claims
  • Financial arrangements and collections
  • Customer Service
  • Strong Interpersonal/Communication skills
  • Data Entry

Certification


  • CPR/First Aid Certified
  • OSHA and HIPAA Compliant

Timeline

Dental Office Manager

Conservation Dentistry
10.2014 - 02.2023

Bachelor of Science - Public Policy

Georgia Institute of Technology
Erin Cortesi