Erin Cummings
Jacksonville Beach
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest engagement and streamline operations, leading to increased customer satisfaction. Adept in cash handling and team collaboration, consistently fostering a positive environment that drives repeat business.
Overview
2026
2026
years of professional experience
Work History
Server
Applebee's
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new servers on menu items and service standards.
- Managed table turnover efficiently during peak hours to maximize seating capacity.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Handled cash and credit transactions accurately at point of sale systems.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Demonstrated flexibility by adapting to changing demands during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager
Rack Rooms Shoe Store
10.2020 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new servers on menu items and service standards.
- Managed table turnover efficiently during peak hours to maximize seating capacity.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Handled cash and credit transactions accurately at point of sale systems.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Demonstrated flexibility by adapting to changing demands during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager
Stein Mart
03.2015 - 05.2020
- Assisted in managing daily store operations to enhance customer satisfaction and drive sales.
- Coordinated staff schedules to ensure optimal coverage during peak hours and improve service efficiency.
- Trained new employees on company policies, procedures, and point-of-sale systems for seamless integration.
- Implemented inventory management strategies to reduce stock discrepancies and streamline replenishment processes.
- Analyzed sales data to identify trends and recommend merchandising adjustments for increased profitability.
- Developed promotional displays in alignment with marketing initiatives to attract customers and boost engagement.
- Facilitated team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Monitored compliance with safety standards and company policies to maintain a secure shopping experience for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
Fletcher High School
Jacksonville Beach, FL05.2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
Timeline
Assistant Manager
Rack Rooms Shoe Store
10.2020 - Current
Assistant Manager
Stein Mart
03.2015 - 05.2020
Server
Applebee's
High School Diploma -
Fletcher High School