Erin Dickenson
Junction City
Summary
Dynamic Vaccination Certified Lead Pharmacy Technician at Dillons with proven problem-solving skills and expertise in inventory control. Successfully optimized medication management processes, enhancing efficiency and accuracy. Demonstrated strong leadership by supervising a team and fostering collaboration, while effectively resolving complex insurance billing issues to ensure seamless prescription processing.
Overview
13
13
years of professional experience
Work History
Lead Pharmacy Technician
Dillons
05.2012 - Current
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Developed and implemented improvements to pharmacy organization system.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Education
GED -
Tacoma Community College
Tacoma, WANo Degree - Pharmacy Technician
Penn Foster Career School
Scranton, PASkills
- Vaccine administration
- Data entry proficiency
- Adaptable to change
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- Insurance verification
- Insurance billing
Timeline
Lead Pharmacy Technician
Dillons
05.2012 - Current
GED -
Tacoma Community College
No Degree - Pharmacy Technician
Penn Foster Career School
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