Erin Dickenson
Junction City
Summary
Dynamic Vaccination Certified Lead Pharmacy Technician at Dillons with proven problem-solving skills and expertise in inventory control. Successfully optimized medication management processes, enhancing efficiency and accuracy. Demonstrated strong leadership by supervising a team and fostering collaboration, while effectively resolving complex insurance billing issues to ensure seamless prescription processing.
Overview
13
13
years of professional experience
Work History
Lead Pharmacy Technician
Dillons
Junction City, KS
05.2012 - Current
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Developed and implemented improvements to pharmacy organization system.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Education
GED -
Tacoma Community College
Tacoma, WANo Degree - Pharmacy Technician
Penn Foster Career School
Scranton, PASkills
- Vaccine administration
- Data entry proficiency
- Adaptable to change
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- Insurance verification
- Insurance billing
Timeline
Lead Pharmacy Technician
Dillons
05.2012 - Current
GED -
Tacoma Community College
No Degree - Pharmacy Technician
Penn Foster Career School