Erin Duncan
Sadler,TX
Summary
Results-driven leader with strong team management and training skills. Known for enhancing operational efficiency and resolving conflicts to foster a positive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Department Manager
U.S. Army Active Duty
08.2025 - Current
- Supported department lead with personnel strategies for 30 teams operating in diverse work environment.
- Supervised daily operations to ensure team adherence to safety protocols and efficiency standards.
- Trained new staff on operational procedures and company policies to enhance onboarding experience.
- Conducted performance evaluations and provided constructive feedback to team members for skill development.
- Resolved conflicts and facilitated communication between team members, fostering a positive work environment.
Chief Operations Officer
U.S. Army Active Duty
01.2025 - 08.2025
- Coordinated logistical support for training exercises and operations across multiple units.
- Managed scheduling and resource allocation to streamline daily operations.
- Assisted in developing standard operating procedures for operational efficiency.
- Collaborated with team members to enhance communication and information flow during missions.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Executive Manager
U.S. Army Active Duty
12.2022 - 12.2024
- Led cross-functional teams to execute strategic operational plans and achieve mission objectives.
- Developed training programs to enhance team readiness and operational effectiveness.
- Streamlined resource allocation processes, improving efficiency within logistical operations.
- Implemented performance metrics to evaluate unit effectiveness and drive continuous improvement.
- Mentored junior leaders, fostering professional development and enhancing leadership capabilities within the organization.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Specialty Department Supervisor
U.S. Army Active Duty
06.2022 - 12.2022
- Conducted performance evaluations, providing feedback to enhance individual and team productivity.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
Resource Manager
U.S. Army Active Duty
06.2020 - 06.2021
- Managed resource allocation to ensure operational readiness and mission success.
- Developed and implemented process improvements to streamline resource management operations.
- Analyzed resource utilization data to identify trends and optimize allocations.
- Mentored junior staff in effective resource management practices and tools.
- Led initiatives to improve inventory control systems, reducing waste and enhancing tracking accuracy.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
Operations Manager
U.S. Army Active Duty
08.2019 - 06.2021
- Coordinated logistics for personnel and equipment movement across multiple training exercises.
- Managed supply inventory, ensuring timely procurement and availability of essential materials.
- Streamlined administrative processes, reducing paperwork errors and improving efficiency in operations.
- Led cross-functional teams to implement process improvements, driving successful project outcomes.
- Oversaw execution of standard operating procedures, ensuring consistency and adherence to regulations.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
Senior Team Manager
U.S. Army Active Duty
03.2018 - 08.2019
- Developed training programs to enhance team performance and operational readiness.
- Led diverse teams to achieve mission objectives through effective communication and collaboration.
- Coordinated multi-departmental initiatives to streamline workflow and enhance productivity.
- Mentored junior staff, fostering professional growth and leadership skills.
- Ensured compliance with relevant regulatory requirements across all projects while maintaining strict adherence to internal policies and procedures.
- Evaluated individual performances objectively, identifying areas of improvement and providing tailored guidance for career growth.
Administrative Office Manager
U.S. Army Active Duty
06.2013 - 03.2018
- Coordinated administrative operations, ensuring efficient communication across multiple departments.
- Managed scheduling and resource allocation for personnel and equipment, optimizing daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Administrative Assistant
U.S. Army Active Duty
11.2006 - 06.2013
- Managed office communications through email and phone, ensuring prompt responses and professionalism.
- Organized and maintained filing systems, enhancing data retrieval efficiency and accuracy.
- Coordinated meetings and appointments, optimizing schedules for executives and staff members.
- Assisted in the preparation of reports and documents, ensuring clarity and adherence to company standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Master of Science - Health And Human Performance
Austin Peay State University
Clarksville, TN08-2025
Bachelor of Science - Healthcare Administration
American Military University
Charles Town, WV12-2023
Associate of Arts - General Studies
Central Texas College
Killeen, TX12-2018
Skills
Staff management
- Team leadership
- Team supervision
- Training and development
- Personnel management
- Resource coordination
Accomplishments
- Achieved effectiveness of the overall mission by streamlining processes with accuracy and efficiency.
- Enhanced department capabilities by providing subject-matter expertise and maintaining strong focus.
- Supervised team of 10 staff members.
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Timeline
Department Manager
U.S. Army Active Duty
08.2025 - Current
Chief Operations Officer
U.S. Army Active Duty
01.2025 - 08.2025
Executive Manager
U.S. Army Active Duty
12.2022 - 12.2024
Specialty Department Supervisor
U.S. Army Active Duty
06.2022 - 12.2022
Resource Manager
U.S. Army Active Duty
06.2020 - 06.2021
Operations Manager
U.S. Army Active Duty
08.2019 - 06.2021
Senior Team Manager
U.S. Army Active Duty
03.2018 - 08.2019
Administrative Office Manager
U.S. Army Active Duty
06.2013 - 03.2018
Administrative Assistant
U.S. Army Active Duty
11.2006 - 06.2013
Master of Science - Health And Human Performance
Austin Peay State University
Bachelor of Science - Healthcare Administration
American Military University
Associate of Arts - General Studies
Central Texas College
Meritorious Service Medal (2 OLC)
Demonstrated technical and tactical competence, professionalism, loyalty and selfless service that were essential to mission accomplishment.
Army Commendation Medal (4 OLC)
Demonstrated professionalism, trust, expertise and loyalty to the mission
Army Commendation Medal (3 OLC)
Demonstrated a positive demeanor and a commendable work ethic that were crucial to mission success.