Erin Eaton
Windsor Mill,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Chic-Fil-A
Columbia, SC
08.2022 - Current
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fulfillment Associate
Amazon Fulfillment Center
Baltimore, MD
05.2021 - 08.2022
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC05.2023
High School Diploma -
Edmondson Westside High School
Baltimore, MD06.2019
Skills
- Computer
- Communication
- Adaptability
- Teamwork and Collaboration
- Critical Thinking
- Willing to Learn
- Issue Resolution
- Team Leadership
Additional Information
- Honors and Activities , Dean's List Honoree Fall 2019- Spring 2021 Honors Program Inductee February 2020- Present
Affiliations
- National Association of Blacks in Criminal Justice- Treasurer/ Social Media Manager February 2020-Present
- National Council of Negro Women- President August 2022-Present
- National Council of Negro Women- Vice President August 2021-August 2022
- Pre law Club- August 2021-Present
- National Society of Leadership and Success- April 2021- Present
- Youth 4 Youth Mentoring - Founding Member- January 2021- Present
Timeline
Customer Service Associate
Chic-Fil-A
08.2022 - Current
Fulfillment Associate
Amazon Fulfillment Center
05.2021 - 08.2022
Bachelor of Science - Criminal Justice
Benedict College
High School Diploma -
Edmondson Westside High School
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