Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

UNDISA SHARILLIN

Kansas City,MO

Summary

Highly resourceful enthusiastic secondary school English and Literature teacher. Committed to supporting growth and enabling learners to realize their objectives. I am an agent of positive change and always looking forward towards giving it my all in whichever field I am in, my end term goal is to leave a legacy and always work towards achieving my set goals. Looking for a position that will utilize my exemplary experience and skills towards business growth.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Associate

PROCTOR FINANCIAL - Kenyan office
01.2020 - 11.2024
  • Insurance Tracking
  • Accounts reconciliations in payment receipts using Microsoft excel
  • Phone call survey.
  • Data cleaning and manipulation

TEACHER OF ENGLISH AND LITERATURE

CGHU MIXED SECONDARY
01.2018 - 01.2019
  • Deliver lessons using a variety of differentiate instructional techniques.
  • Teach grammar and syntax, vocabulary and word usage and other principals of English language
  • Prepare and administer assessments that are curriculum assigned.
  • Establish and maintain standards of student's behavior that conform to the school regulations.

ADMINISTRATIVE ASSISTANT / OFFICE RECEPTIONIST

ROFFE SUPPLIES
01.2017 - 01.2018
  • Scheduling and coordinate staff and other meetings, schedule appointments and maintain calendars.
  • Write and edit documents from letters to reports and instructional documents, create and maintain filling systems.
  • Answering of calls and attending to visitors.

Education

Liberal Arts

Kansas City Kansas Community College
Kansas City, Kansas, KS
08.2025 - 01.2026

BSC. EDUCATION - ARTS, ENGLISH AND LITERATURE

Kenyatta University
Kenya

KENYA CERTIFICATE OF SECONDARY EDUCATION -

Kamombo Secondary School

Skills

  • Interpersonal
  • Organization
  • Confidentiality
  • Communication
  • Operations
  • Team Leadership
  • Reports writing
  • Computer

Certification

Certificate in Digital Literacy Annotation and Work Readiness, Samasource Kenya, 01/01/21

References

  • Mrs. Margret Shiholo, Principal CGHU Mixed, 0721-330-373
  • Dr. J.K.S Makhokha, Senior Lecture / Project Assessor, 0746-684-947
  • Benson Atinya, Manager Roffe Supplies, 0716-051-705

Timeline

Liberal Arts

Kansas City Kansas Community College
08.2025 - 01.2026

Customer Service Associate

PROCTOR FINANCIAL - Kenyan office
01.2020 - 11.2024

TEACHER OF ENGLISH AND LITERATURE

CGHU MIXED SECONDARY
01.2018 - 01.2019

ADMINISTRATIVE ASSISTANT / OFFICE RECEPTIONIST

ROFFE SUPPLIES
01.2017 - 01.2018

BSC. EDUCATION - ARTS, ENGLISH AND LITERATURE

Kenyatta University

KENYA CERTIFICATE OF SECONDARY EDUCATION -

Kamombo Secondary School
UNDISA SHARILLIN