Erin E. Heidemann
Partner Enablement Manager
Oak Lawn,IL
Summary
Professional in SaaS support, prepared to deliver high standards and valuable results. Experienced in troubleshooting software issues and streamlining user onboarding. Effective in team collaboration and adaptable to changing needs, with skills in customer communication and technical problem-solving.
Experienced with managing partner sales and developing strategic partnerships. Utilizes relationship-building skills to drive revenue growth and enhance collaboration. Track record of negotiating successful deals and aligning partner objectives with business goals.
Overview
26
26
years of professional experience
Work History
Real Estate Agent
COLDWELL BANKER REALTY
07.2024 - Current
- Coach and mentor new agents through onboarding, business processes, and operational best practices.
- Develop learning resources and digital toolkits to accelerate adoption of company systems and workflows.
- Monitor performance indicators and engagement metrics to identify coaching opportunities and support agent success.
- Provide ongoing guidance and training to improve operational consistency and client service delivery.
Partner Sales Manager
SERVICENOW
01.2023 - 01.2024
- Led onboarding and enablement initiatives for strategic partner organizations, ensuring successful implementation of programs and processes.
- Delivered virtual and in-person training programs to increase partner knowledge, engagement, and operational readiness.
- Developed dashboards and reporting tools to monitor partner adoption, utilization, and performance metrics.
- Conducted regular partner business reviews to identify operational challenges and recommend process improvements.
- Collaborated with internal teams to streamline partner workflows and enhance the overall partner experience.
- Supported large-scale partner initiatives with CDW, contributing to recognition as Reseller & Technology Partner of the Year (2024).
Partner Sales Manager & Sign Specialist
ADOBE SYSTEMS
01.2014 - 01.2021
- Managed onboarding and implementation activities for partner organizations adopting Adobe solutions.
- Designed and delivered training programs, user guides, and enablement resources that increased partner engagement by 45%.
- Led platform adoption initiatives and change management efforts to ensure successful utilization of new tools and processes.
- Conducted recurring partner check-ins to assess operational effectiveness and address adoption barriers.
- Partnered with cross-functional teams to improve workflows, communications, and support processes.
- Monitored partner performance metrics and provided recommendations to improve compliance and program participation.
Executive Account Manager
JAMES GROUP, LLC
01.2009 - 01.2014
- Developed onboarding and training frameworks that improved solution adoption and operational consistency.
- Created performance scorecards and reporting tools that improved project outcomes by 25% annually.
- Coordinated cross-functional resources to support successful implementation of client initiatives.
- Served as a trusted advisor by providing ongoing education, operational guidance, and best-practice recommendations.
- Recognized as Top Channel Sales Representative for three consecutive years.
Strategic Alliance Manager
ORACLE CORPORATION
01.2006 - 01.2009
- Led onboarding and enablement programs for channel partners, reducing onboarding time by 15%.
- Delivered partner training on systems, processes, and program requirements to improve operational readiness.
Channel Manager
ORACLE CORPORATION
01.2003 - 01.2006
- Conducted operational reviews and performance discussions to ensure partner success and compliance.
- Collaborated with internal stakeholders to improve partner support processes and resolve operational issues.
Account Manager
ORACLE CORPORATION
01.2000 - 01.2002
- Managed multiple partner initiatives simultaneously while maintaining high levels of customer satisfaction.
- Oversaw annual performance and development reviews aligned with organizational objectives.
Education
Master of Business Administration - Integrated Marketing Communications
LOYOLA UNIVERSITY CHICAGO
Chicago, ILBachelor of Science - Business Marketing
UNIVERSITY OF DAYTON
Dayton, OHSkills
- Partner Onboarding
- Implementation Management
- Partner Success
- Customer Success
- Operational Excellence
- Training Delivery
- Program Adoption
- Compliance Monitoring
- Operational Reviews
- Process Improvement
- Partner Experience
- Partner Satisfaction
- CRM Systems & Partner Platforms
- Stakeholder Management
- Cross-Functional Collaboration
- Best Practices Development
- Performance Metrics & Reporting
- Operational Escalation Resolution
Accomplishments
- Reseller & Technology Partner of the Year (2024) – ServiceNow
- Women’s Leadership Circles Graduate (2019) – Adobe Systems
- International Women in Sales Finalist (2020) – Adobe Systems
- Top Channel Sales Representative (2011–2013) – The James Group, LLC
- Technology Sales Contributor of the Year (2006) – Oracle Corporation
Timeline
Real Estate Agent
COLDWELL BANKER REALTY
07.2024 - Current
Partner Sales Manager
SERVICENOW
01.2023 - 01.2024
Partner Sales Manager & Sign Specialist
ADOBE SYSTEMS
01.2014 - 01.2021
Executive Account Manager
JAMES GROUP, LLC
01.2009 - 01.2014
Strategic Alliance Manager
ORACLE CORPORATION
01.2006 - 01.2009
Channel Manager
ORACLE CORPORATION
01.2003 - 01.2006
Account Manager
ORACLE CORPORATION
01.2000 - 01.2002
Bachelor of Science - Business Marketing
UNIVERSITY OF DAYTON
Master of Business Administration - Integrated Marketing Communications
LOYOLA UNIVERSITY CHICAGO