Erin Evers
Surorise,AZ
Summary
With extensive experience at Cook County Sheriffs Dept and Maricopa County Sheriffs Office, I excel in de-escalation techniques and emergency response, ensuring safety and compliance. Demonstrated patience and crisis intervention skills have significantly reduced violence, fostering a secure environment. Proficient in surveillance and inmate supervision, my approach enhances facility security and inmate well-being. Reliable Detention Officer skilled handling and managing activities of up to 100 offenders in assigned cell block. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Detention Officer
Maricopa County Sheriffs Office
06.2019 - Current
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Attended to feeding, housing, and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Responded promptly to emergency situations and provided medical aid.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Investigated and responded to incidents of inmate misconduct.
- Administered drug tests to inmates.
- Supervised and controlled behavior of up to 100 inmates.
Customer Service Representative
Ashley Furniture Industries, Inc
02.2017 - 08.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Detention Officer
Mesa Police Department
08.2018 - 06.2019
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Processed inmates by taking photographs and fingerprints.
- Responded promptly to emergency situations and provided medical aid.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
Juvenile Detention Officer
Maricopa County Juvenile Probation
12.2016 - 02.2017
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
Detention Officer
Cook County Sheriffs Dept
02.2006 - 04.2016
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Attended to feeding, housing, and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Responded promptly to emergency situations and provided medical aid.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Provided counseling and guidance to inmates to boost wellbeing.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
Education
No Degree - Law Enforcement Academy
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ10-2019
No Degree - Law Enforcement Academy
Moraine Valley Community College
Palos Hills, IL05-2006
High School Diploma -
American School
Lansing, IL08-1995
Skills
- Patience and Tolerance
- Emergency Response
- Behavioral observation
- Physical restraint
- Body and cell searches
- De-Escalation Techniques
- Inmate rights knowledge
- Key Control
- Security Procedures
- Restraint Techniques
- Inmate Supervision
- Headcounts
- Surveillance
- Mental Alertness
- Crisis Intervention
- Prisoner Escort
- First Aid administration
- Medical emergencies
- Facility monitoring
- Defensive techniques
- Firearm Safety
- Booking procedures
- Records Maintenance
- CCTV Monitoring
- Weapons training
Certification
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Substance Abuse Identification and Intervention Certification - Various substance abuse education and prevention organizations.
- First Aid Certification - American Red Cross.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- Use of Force Training Certification - Various authorized training centers.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- CPR/AED Certification
- Arizona Driver's License
Timeline
Detention Officer
Maricopa County Sheriffs Office
06.2019 - Current
Detention Officer
Mesa Police Department
08.2018 - 06.2019
Customer Service Representative
Ashley Furniture Industries, Inc
02.2017 - 08.2019
Juvenile Detention Officer
Maricopa County Juvenile Probation
12.2016 - 02.2017
Detention Officer
Cook County Sheriffs Dept
02.2006 - 04.2016
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Substance Abuse Identification and Intervention Certification - Various substance abuse education and prevention organizations.
- First Aid Certification - American Red Cross.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- Use of Force Training Certification - Various authorized training centers.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- CPR/AED Certification
- Arizona Driver's License
No Degree - Law Enforcement Academy
Maricopa Community Colleges, Rio Salado Community College
No Degree - Law Enforcement Academy
Moraine Valley Community College
High School Diploma -
American School
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