Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Fauver

Katy

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

CSR

Banfield Pet Hospital
02.2022 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.

CSR

Four Paws
08.2021 - 02.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Recruiter

Next Generation Events Inc.
04.2021 - 08.2021
  • Operated and maintained applicant tracking and candidate management systems.
  • Maintained in-depth understanding of our marketing trends and hiring desires.
  • Followed up with notable applicants sourced via industry-specific pipelines.
  • Maintain contact with applicants to be interviewed.
  • Maintain call call volume of 80-150 potential candidates per day depending on the days schedule.
  • Increased overall interview schedule by 50%.

Senior Animal Care Team Member

Blessington Farms
08.2018 - 04.2021
  • Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Answered questions about Blessington Farms and concerns to support positive customer experiences.
  • Collaborated with management and owners to help create social media experiences and achieve marketing goals and educate the public about certain animals and their behaviors.

Education

High School Diploma -

Foster High School
Richmond, TX
06.2006

Some College (No Degree) - Journalism

Wharton County Junior College
Wharton, TX

Skills

  • Employee Relations
  • Decision Making
  • Adaptable to Changing Conditions
  • Conflict Resolution
  • Information Protection
  • Documentation and Record keeping
  • Quick ans Eager to Learn
  • Professional Telephone Demeanor

Timeline

CSR

Banfield Pet Hospital
02.2022 - 08.2023

CSR

Four Paws
08.2021 - 02.2022

Recruiter

Next Generation Events Inc.
04.2021 - 08.2021

Senior Animal Care Team Member

Blessington Farms
08.2018 - 04.2021

High School Diploma -

Foster High School

Some College (No Degree) - Journalism

Wharton County Junior College

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Erin Fauver