Erin FitzGerald
Fort Myers,FL
Summary
. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
12
12
years of professional experience
Work History
Program Manager
North American Signs
05.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Proactively engaged in transparent and effective communication with stakeholders, promptly identifying and addressing concerns to foster positive relationships and ensure smooth collaboration.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Achieved and exceeded personal billing goals, as well as assisting my team to achieve their personal goals.
- Acheived promotion from Project to Program Manager within two and a half years.
Manager
Bokampers Sports Bar & Grill
02.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained consistent communication daily with key stakeholders, updating on sales, business environment, and any vital information.
Merchandiser/Purchaser/B2B
Working Persons Store
10.2014 - 12.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Established strong vendor relationships to maintain and support business.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
Operations Manager
Let's Spoon Frozen Yogurt
04.2012 - 10.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Penn High School
Mishawaka, INBachelor of Arts - Business Administration (In Progress)
Florida Gulf Coast University
Fort Myers, FL2025
Associate of Arts - Liberal Arts And Sciences
Florida SouthWestern State College
Fort Myers, FL06.2018
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team Leadership
- Project Coordination
- MS Office Applications
- Training and Development
- Stakeholder Communications
- Customer Service
- Budgeting and Resource Management
- Partnership Development
Timeline
Program Manager
North American Signs
05.2021 - Current
Manager
Bokampers Sports Bar & Grill
02.2016 - 03.2020
Merchandiser/Purchaser/B2B
Working Persons Store
10.2014 - 12.2016
Operations Manager
Let's Spoon Frozen Yogurt
04.2012 - 10.2014
High School Diploma -
Penn High School
Bachelor of Arts - Business Administration (In Progress)
Florida Gulf Coast University
Associate of Arts - Liberal Arts And Sciences
Florida SouthWestern State College
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