Erin Flanagan
Columbus,OH
Summary
Client-focused Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and management teams. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges in the most organized and efficient manner. Skillful in monitoring and managing daily operations with the focus on continuous improvement.
Overview
7
7
years of professional experience
Work History
Business Manager
JT Electric, LLC
12.2022 - Current
- Cultivated and strengthened lasting client relationships using dynamic communication skills.
- Reduced operational risks, and created a Health and Safety Program.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Worked in the field to learn practical and basic electrical knowledge, learned to read blueprints and bid on future projects.
- Helped our company achieve an ISN certification and working on receiving a WBE (Women-owned Business Enterprise) certification.
Stage Manager and Properties Manager
The Actors Theatre Of Columbus
07.2022 - Current
- Assisted and managed 2 successful shows at Schiller park and MadLab Theater in 2022.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Arranged production schedules for up to 30 cast members and technical crew.
- Collaborated with Production Manager And Producing Director to help Actors' Theatre with shows and auditions.
Lead Bookseller
Barnes And Nobles Bookstore
09.2019 - 11.2022
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Lead and trained other booksellers to maintain well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Adapted to store needs everyday. I would be able to work in receiving opening and organizing product to go out on the sales floor, or on the sales floor interacting with customers and the product, or as the manager on duty dealing with customer escalations and daily store operations, training and problem solving, or in the Cafe leading as a barista, as needed.
- Delegated tasks to achieve assigned workload in a timely manner while maintaining customer experience.
- Identified root causes to inefficiencies in operations, and worked collaboratively with management team to resolve issues.
- Collaborated with our Cluster Support Team to help them order the specific books our store was doing well selling and to keep our promotional material well stocked.
Visitor Services Associate
The Chicago History Museum
06.2016 - 05.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Bachelor of Arts - History, And Humanistic Studies
Saint Mary's College
Notre Dame, IN05.2015
Skills
- Operational Leadership
- Inventory Tracking and Management
- Staff Training
- Cross-Functional Collaboration
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- POS Inventory System Operation
- Merchandise Receiving and Handling
- Clerical Recordkeeping
- Shipment Sorting
- Store Organization
Timeline
Business Manager
JT Electric, LLC
12.2022 - Current
Stage Manager and Properties Manager
The Actors Theatre Of Columbus
07.2022 - Current
Lead Bookseller
Barnes And Nobles Bookstore
09.2019 - 11.2022
Visitor Services Associate
The Chicago History Museum
06.2016 - 05.2019
Bachelor of Arts - History, And Humanistic Studies
Saint Mary's College
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