Summary
Overview
Work History
Education
Skills
References
Timeline
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ERIN GARLIN

ADAIRSVILLE,GA

Summary

Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Overview

6
6
years of professional experience

Work History

Life and Health Insurance Agent

Globe Life
Adairsville, GA
12.2023 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.

Medical Office Manager

Harbin Clinic
Cartersville, GA
09.2022 - 01.2024
  • Developed and implemented a new filing system for medical records, resulting in improved patient care.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes. charge entry Implemented an electronic health record system that streamlined workflow across departments.
  • Managed staff scheduling and set patient scheduling policy.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.

Certified Phlebotomy Technician

Advent Health Redmond
Rome, GA
10.2018 - 08.2022
  • Performed venipunctures and capillary punctures on patients of all ages.
  • Demonstrated proficiency in drawing blood from difficult veins, including neonates and geriatric patients.
  • Maintained a clean, organized, and safe working environment to meet OSHA standards.
  • Collected specimens for testing according to established protocols.
  • Verified specimen integrity prior to collection and submission for laboratory analysis.
  • Labeled specimens accurately with patient information and collected data.
  • Ensured that quality control was maintained throughout the phlebotomy process.
  • Assisted in training new phlebotomy technicians on proper techniques.
  • Performed basic lab tests such as urinalysis, glucose monitoring, hematocrit levels.
  • Prepared specimens for transport to other laboratories or facilities as needed.

Education

High School Diploma -

Penn Foster
Scranton, PA
06-2016

Some College (No Degree) - Health Administration

Georgia Northwestern Technical College
Calhoun, GA

Skills

  • Patient Assistance And Service
  • Managing Patient Records
  • Payment Collection And Processing
  • Staff Training
  • Patient Care Documentation
  • Insurance Verification
  • Insurance Claims Handling
  • Patient Accounting
  • Insurance Billing Procedures
  • Marketing Management
  • Strong communication abilities
  • Call Management
  • Relationship Building
  • Sales closing
  • Stress Management
  • Customer Complaint Resolution

References

References available upon request.

Timeline

Life and Health Insurance Agent

Globe Life
12.2023 - Current

Medical Office Manager

Harbin Clinic
09.2022 - 01.2024

Certified Phlebotomy Technician

Advent Health Redmond
10.2018 - 08.2022

High School Diploma -

Penn Foster

Some College (No Degree) - Health Administration

Georgia Northwestern Technical College

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ERIN GARLIN