Erin Garzelli
Hoover
Summary
Dedicated Senior Case Manager with a strong background in regulatory compliance and staff training. Proven success in managing federal grants and maintaining community partnerships to drive impactful support for at-risk veterans.
Overview
11
11
years of professional experience
Work History
Senior Case Manager/Shallow Subsidy
Volunteers of America Southeast
Birmingham, AL
10.2019 - Current
- Initiated first-time federal grant for homeless veterans in Jefferson County, AL, and the surrounding
eight counties, with two other individuals in October 2019. - Prevented homelessness for over 500 military veterans and their family members between 2019-2026 by
reconciling rental and utility arrears, deposits, and providing household goods as well as referrals to health care,
educational, and vocational rehabilitation services. - Maintained community partnerships with over 200 agencies and individuals in Central Alabama, to
include landlords, homelessness service providers, Department of Veterans Administration, et. al. - Helped budget a million dollar federal grant to prioritize funding for literally homeless and at-risk
veterans and their families throughout 2020 at the height of COVID. - Preserved data integrity for nearly 300 client files to certify 2022 annual, federal audit success.
- Exceeded national Veterans Affairs rehousing goal in two catchment areas by 169% and 209%,
respectively, between 2020-2022, surpassing overall federal veteran rehousing goal by six percent.
Legal Assistant/Case Manager
Cory Watson Attorneys
Birmingham, AL
08.2017 - 09.2019
- Entered client data into Needles and Worldox software, ensuring factual meticulousness and accuracy
surrounding a nationwide, multidistrict pharmaceutical litigation. - Conducted daily attorney reviews, maintaining detailed records of clients’ proof and contractual
obligations, as well as financial and pharmaceutical documentation. - Managed case evaluations, accounting for clients’ financial losses, attributing nearly $1B to the use of
a prescription antipsychotic. - Mailed correspondence, court-mandated authorizations, and plaintiff profile forms to clients, easing
case manager and attorney burden to allow them to focus on more pressing litigious issues. - Uploaded pertinent discovery documentation to MDL Centrality to appease defendants’ requests.
- Ordered medical and financial records via third-party vendors to bolster clients’ personal injury
claims. - Drafted and filed complaints in federal court and sent service to defendants in support of military
servicemembers’ claims of hearing loss and tinnitus caused by defective, government-issued earplugs.
Operations Training Supervisor
USAF
Osan Air Base, ROK
03.2016 - 05.2017
- Compiled and periodically updated training records for more than 200 individuals, keeping leadership
abreast of members’ training qualifications. - Oversaw evaluation progress for new and returning members of the Intelligence Community (IC) and
briefed training progression statistics to higher echelon leadership. - Formulated database to track national-level requirement training for nearly 1,000 intelligence
professionals. - Budgeted $2K+ in unit morale funds and organized socials for approximately 70 personnel.
Self-Assessment Program Manager
USAF
Fort George G Meade, MD
01.2015 - 03.2016
- Scheduled and conducted inspections enforcing implementation of Air Force (AF) Higher
Headquarter (HHQ)-mandated programs and policies, monitoring compliance across seven units
totaling approximately 2,000 personnel. - Tracked, validated, and delivered trend analyses and corrective courses of action, preparing and
reporting findings to higher echelon leadership. - Developed quick-reference guide to initiate fixes in 182 program deficiencies, increasing unit
efficacy. Monitored 50 procedural areas and drove unit toward continuous inspection-ready culture. - Briefed monthly unit inspection compliance statistics to higher echelon leadership. Reported
undetected non-compliance and deficiency closure actions, resulting in 98% readiness across the Air
Force’s largest Intelligence, Surveillance & Reconnaissance (ISR) unit. - Scheduled monthly meetings between executive leadership and commanding officers, documented
meeting minutes, and distributed them monthly via standardized memoranda to more than 30
subordinate quality assurance/control professionals.
Command Language Program Manager
USAF
Fort George G Meade, MD
01.2015 - 03.2016
- Directed training and development of 13 lower-echelon Cryptologic Program Managers and their
cumulative 800 Cryptologic Language Analysts in 10 languages. Formulated budgets for each unit’s
program, resolving over 40 bonus pay issues. - Executed $136,000 in Cryptologic Language Analyst training courses. Achieved 98% proficiency,
totaling 60% of those deemed “exceptionally qualified” in 4,000+ strong unit− highest in the Air
Force’s Intelligence Community.
Education
Master of Arts - Christian Apologetics
Liberty University
Lynchburg, VA05-2023
Bachelor of Science - Theology & Biblical Studies
Liberty University
Lynchburg, VA07-2018
Korean Basic Course - Korean
Defense Language Institute/Foreign Language Center
Monterey, CA08-2007
Skills
- Care planning
- Records management
- Report writing
- Case needs assessment
- Referral coordination
- Financial resource management
- Quality assurance controls
- Regulatory compliance
- Staff education and training
- Program development
- Community outreach
- Performance tracking
Affiliations
- American Legion
- Disabled American Veterans
- Veterans of Foreign Wars
- Central Alabama Veterans Collaborative
Languages
English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Timeline
Senior Case Manager/Shallow Subsidy
Volunteers of America Southeast
10.2019 - Current
Legal Assistant/Case Manager
Cory Watson Attorneys
08.2017 - 09.2019
Operations Training Supervisor
USAF
03.2016 - 05.2017
Self-Assessment Program Manager
USAF
01.2015 - 03.2016
Command Language Program Manager
USAF
01.2015 - 03.2016
Master of Arts - Christian Apologetics
Liberty University
Bachelor of Science - Theology & Biblical Studies
Liberty University
Korean Basic Course - Korean
Defense Language Institute/Foreign Language Center