Erin Gilland
Greenwood,Indiana
Summary
Detail-oriented business manager with 25 years of managerial experience. Expert in staffing and training new employees. Proven history of leading shifts with excellent guidance and employee leadership. Trained in Paylocity Onboarding and committed to punctuality.
Overview
19
19
years of professional experience
Work History
Dual Store Manager
Low Bobs DBA Tobacco Central
Indianapolis, IN
08.2010 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted positive customer experience through day-to-day supervision and management of the business.
- Delegated many daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty by over 50%.
- Scheduled employees for day and evening shifts, taking into account customer traffic and employee strengths.
- Supervised 20 employees, overseeing efficiency of every part of the business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed daily operations of office organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Streamlined daily operations and budgeted effectively to decrease spending 25%.
Vault Teller
National City Bank
Indianapolis, IN
02.2004 - 08.2010
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained, organized and stocked teller window areas.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Education
No Degree - Fine Arts
Indiana University Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Mount Vernon High School
Mount Vernon, IN05.1988
Skills
- Hiring and Onboarding
- Operational Efficiency
- Workforce Planning
- Policy Development and Enforcement
- Inventory Control Processes
- Business Leadership
- Store Organization
- Proper Staffing
- Money Handling
- Disciplinary Action
- Employee Performance Reviews
Additional Information
I am the financial manager and event planner for the theatre group, Transylvanian Lip Treatment. I have been with the group from the very beginning as a founding member, est. 2010. Starting as a grass roots ensemble, we have developed into a successful and wonderfully diverse and all inclusive, 501c3 theatre troop. To organize all of our events and performances, which are anywhere from 20-30 per year, demands extreme organizational and communication skills, as well. I enjoy it so much, that it doesn't seem like work at all.
Timeline
Dual Store Manager
Low Bobs DBA Tobacco Central
08.2010 - Current
Vault Teller
National City Bank
02.2004 - 08.2010
No Degree - Fine Arts
Indiana University Purdue University Indianapolis
High School Diploma -
Mount Vernon High School
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