Erin Gonzalez
San Tan Valley,AZ
Summary
To utilize my 26 years of hands-on experience, extensive training, and passion for customer service marketing and sales in a team environment, where I can continue to professionally grow. My career path has been dedicated to imparting my personal core values of knowledge, integrity, individual connection, and adaptation. I am truly devoted to giving every customer a memorable and positive experience.
Overview
15
15
years of professional experience
Work History
Liaison, Sales Manager, Customer Service
Olivespa
02.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Inventory control using Yellow Dog software.
- Took part in large public events, helping guests to navigate, making sales, and product display marketing.
- Developed strong relationships with customers by providing personalized assistance and support.
Licensed Esthetician, Customer Service, Trainer
Massage Envy
05.2021 - 01.2024
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Provided customer service support during Spa events, ensuring guests had a positive experience.
- Provided skin care services such as facials, waxing, and body treatments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Licensed Esthetician, Sole Proprietor
Studio E Skin Care & Waxing
01.2010 - 01.2020
- Established partnerships with other businesses in related industries for mutual benefit.
- Maintained accurate and complete records of all business transactions and interactions.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
- Managed bookkeeping tasks related to payroll, taxes, and other financial matters using Square software.
- Assisted with the development of new spa products and services.
Education
Esthetician License
Poway Beauty Academy
04-1998
Associate of Applied Science - Business Administration and Management
Kensington University
05-1997
Skills
- Effective Communication Skills
- Public Engagement Techniques
- Adapts Quickly in Fast-Paced Settings
- Effective Team Player
- Strong Interpersonal Communication
- Proficient in Task Prioritization
- Project Planning
- Data Entry
- Mediation skills
- Verbal and written communication
Timeline
Liaison, Sales Manager, Customer Service
Olivespa
02.2024 - 03.2025
Licensed Esthetician, Customer Service, Trainer
Massage Envy
05.2021 - 01.2024
Licensed Esthetician, Sole Proprietor
Studio E Skin Care & Waxing
01.2010 - 01.2020
Associate of Applied Science - Business Administration and Management
Kensington University
Esthetician License
Poway Beauty Academy
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