Erin Graves
Oshkosh,WI
Summary
Dynamic Pharmacy Operations Manager at Walgreens with expertise in medication dispensing and patient counseling. Proven track record in optimizing workflows and training staff, enhancing operational efficiency. Skilled in immunizations and problem-solving, ensuring compliance with safety protocols while delivering exceptional customer service. Committed to improving patient care and fostering a collaborative healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Neenah, WI
10.2022 - Current
- Assisted in daily pharmacy operations, focusing on inventory management and medication dispensing accuracy.
- Supported implementation of safety protocols to ensure compliance with regulatory standards.
- Collaborated with pharmacists to streamline workflow processes for improved efficiency.
- Trained on pharmacy software systems to manage prescriptions and patient records effectively.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Trained newly hired pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Caregiver
Prairie Homes Assisted Living
Menasha, WI
10.2023 - 03.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health indicators and reported changes to healthcare professionals promptly.
- Provided companionship and emotional support, enhancing overall well-being of clients.
- Trained new caregivers on best practices for elderly care and safety protocols.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Pharmacy Technician
ThedaCare Regional Cancer Center
Appleton, WI
01.2022 - 10.2022
- Compounded and dispensed sterile and non-sterile medications for inpatient units.
- Maintained accurate inventory of pharmaceuticals, ensuring compliance with regulatory standards.
- Trained new pharmacy technicians on operational procedures and best practices.
- Monitored drug storage conditions, ensuring adherence to safety protocols and quality control measures.
- Assisted pharmacists in medication therapy management and patient education initiatives.
Fresh Cut Team Member
Festival Foods
Oshkosh, WI
02.2019 - 03.2021
- Collaborated with team to ensure efficient workflow and meet daily operational goals.
- Assisted in training new staff on company policies and procedures.
- Prepare Fruits and vegetables for sales floor
Education
No Degree - Physical Education
Winona State University
Winona, MNNo Degree - Physical Education
University of Wisconsin, Oshkosh
Oshkosh, WIHigh School Diploma -
Oshkosh North High School
Oshkosh, WI06-2016
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Direct patient care
- Pharmacy management
- Training and mentoring
- Insurance billing
- Medicare and medicaid process
- Immunizations
- Customer service
- Problem-solving
- Time management
Certification
- Certified Pharmacy Technician, Walgreens - April 2023
- Licensed Pharmacy Technician - May 2023
Timeline
Caregiver
Prairie Homes Assisted Living
10.2023 - 03.2024
Pharmacy Operations Manager
Walgreens
10.2022 - Current
Pharmacy Technician
ThedaCare Regional Cancer Center
01.2022 - 10.2022
Fresh Cut Team Member
Festival Foods
02.2019 - 03.2021
No Degree - Physical Education
Winona State University
No Degree - Physical Education
University of Wisconsin, Oshkosh
High School Diploma -
Oshkosh North High School