Erin Gunter
Jackson,MI
Overview
22
22
years of professional experience
Work History
Medical Receptionist
iNTERNAL MEDICINE OF DEARBORN
Dearborn, MI
10.2017 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
Call Center Representative
IHA
Canton, MI
09.2015 - 09.2017
- Maintained records of customer interactions, transactions, comments, and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Call Center Representative
Oakwood Hospital
Dearborn, MI
09.2011 - 04.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Medical Assistant
Downriver Internist
Allen Park, MI
08.2001 - 08.2011
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06.1999
Some College (No Degree) - MEDICAL ASSISTANT
Dorsey School of Business
Southgate, MITimeline
Medical Receptionist
iNTERNAL MEDICINE OF DEARBORN
10.2017 - Current
Call Center Representative
IHA
09.2015 - 09.2017
Call Center Representative
Oakwood Hospital
09.2011 - 04.2015
Medical Assistant
Downriver Internist
08.2001 - 08.2011
High School Diploma -
Southgate Anderson High School
Some College (No Degree) - MEDICAL ASSISTANT
Dorsey School of Business