Erin Haddock-White
Broken Arrow,OK
Summary
Dynamic manager with a proven track record at TaylorTown, excelling in business development and partnership growth. Skilled in shift scheduling and conflict resolution, I fostered a collaborative environment, enhancing team performance and customer satisfaction. Leveraging consultative selling techniques, I consistently delivered tailored solutions to meet client needs.
Overview
22
22
years of professional experience
Work History
Manager
TaylorTown
02.2024 - 10.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Agent
Hyatt Regency, Tulsa
05.2011 - 11.2013
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
Inside Sales Representative
Majestic Marble & Granite
03.2003 - 11.2007
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
No Degree - Basics
Rogers State University
Claremore, OKSkills
- Marketing
- Business development
- Partnership development
- Shift scheduling
Oklahoma Lodging & Associations Front Desk Agent of the Year
In 2013 I beat out every other front agent in Oklahoma. It was the first award the Hyatt had ever gotten.
Timeline
Manager
TaylorTown
02.2024 - 10.2024
Front Desk Agent
Hyatt Regency, Tulsa
05.2011 - 11.2013
Inside Sales Representative
Majestic Marble & Granite
03.2003 - 11.2007
No Degree - Basics
Rogers State University
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