Erin Harris
Las Vegas,NV
Summary
Reliable, hospitality professional well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Angel Inn
12.2020 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Casino Host Intern
Undisclosed
06.2023 - 07.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Customer Service Representative
Westgate Resorts
04.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounting Bookkeeper
Dixe Made LLC
04.2000 - 04.2017
- Used accounting software to prepare weekly and monthly financial reports
- Reconciled account information and reported figures in the general ledger by comparing to bank account statement each month
- Prepare itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Reviewed figures, postings, and documents for correct entry, completeness, and accuracy
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into the accounting system
- Reviewed general ledger entries and assess accuracy
- Provided comprehensive accounting support to the company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing
- Established QuickBooks accounting system to reflect accurate financial records
- Reviewed and processed client electronic payments and check deposits
- Reviewed account discrepancies and proposed courses of action to minimize losses
- Verified over $15,000 of cash and credit payments daily
- Matched purchase orders with invoices and recorded necessary information.
Accounting Assistant/Accounts Receivable
Dixe Made Bakery
04.1995 - 04.2000
- Used accounting software to prepare weekly and monthly financial reports
- Reviewed general ledger entries and assessed accuracy
- Reconciled company accounts for credit cards, employee expenses, and commissions
- Communicated with suppliers to reconcile invoice payments
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Associate's - Hospitality Management
Ozarks Technical Community College - Springfield
Bachelor of Science - Hospitality Management/Casino Operations
Missouri State University-Springfield
SpringfieldSkills
- General Ledger Reconciliation
- Accounts Payable
- Account Reconciliation
- Journal Entries
- General Ledger Accounting
- Accounting Software
- Data Entry
- Office management
- Guest relations
- Hotel experience
- Cash handling
- Bookkeeping
- Customer Service
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Listening Skills
- Front Desk Management
- Front Office Support
- Administrative Support
- Conflict Management
- Tourism Knowledge
- Computer Skills
- Phone and Email Etiquette
Certification
Certified Notary Public
Timeline
Casino Host Intern
Undisclosed
06.2023 - 07.2023
Front Desk Agent
Angel Inn
12.2020 - Current
Customer Service Representative
Westgate Resorts
04.2017 - 12.2019
Accounting Bookkeeper
Dixe Made LLC
04.2000 - 04.2017
Accounting Assistant/Accounts Receivable
Dixe Made Bakery
04.1995 - 04.2000
Associate's - Hospitality Management
Ozarks Technical Community College - Springfield
Bachelor of Science - Hospitality Management/Casino Operations
Missouri State University-Springfield