Erin Hayes
Forest,VA
Summary
Proven server at No. 7 Rooftop Bar, adept in multitasking and exceptional customer service, enhancing guest satisfaction and maintaining a positive reputation. Skilled in cash handling and guest engagement, successfully managed high-volume periods, ensuring efficient service and timely order delivery. Cultivated strong relationships with regulars, contributing to a loyal customer base.
Overview
1
1
Certification
Work History
Server
No. 7 Rooftop Bar
02.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Masters of Education - Curriculum Development And Instruction
University of Virginia
Charlottesville, VA05.2001
Bachelor of Arts - American Studies
Hollins College
Roanoke, VA05.1997
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Licensed Elementary Classroom Teacher - 1998-present
Timeline
Server
No. 7 Rooftop Bar
02.2022 - 05.2022
Masters of Education - Curriculum Development And Instruction
University of Virginia
Bachelor of Arts - American Studies
Hollins College
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