Erin Hodge
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Benefits & Eligibility Specialist
State of Arizona Department of Economic Security
Phoenix , AZ
2020.02 - Current
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Processed benefits applications and documents for food stamps and medical assistance.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Contacted client references and employers to determine legitimacy of applicant information.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Informed applicants of other agencies providing useful or related assistance.
Lead Direct Support Professional
State of Arizona Department of Economic Security
Coolidge , AZ
2012.08 - 2020.02
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Mentored new employees on job duties associated with being a lead DSP.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Organized special events such as birthday parties or holiday celebrations for clients.
- Provided direct support to clients in activities of daily living such as hygiene, meal preparation, and housekeeping.
- Developed and implemented individualized service plans for each client, in accordance with state regulations.
- Reviewed client documentation prior to submission for accuracy and completeness.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
NDT Technician
Talon Test Labs
Chandler , AZ
2017.02 - 2017.12
- Ensured proper safety protocols were followed during all NDT operations.
- Utilized ultrasonic techniques to detect internal defects in castings, welds and other components.
- Inspected parts for conformance to customer specifications using liquid penetrant methods.
- Conducted visual inspections to detect surface flaws in components and assemblies.
- Documented all findings from inspections utilizing appropriate forms and records systems.
- Reviewed test results for accuracy and compliance with industry standards.
- Operated equipment such as radiography cameras, eddy current devices, ultrasonic flaw detectors and magnetic particle testers.
- Created inspection reports documenting all non-destructive tests performed.
- Maintained detailed logs of all tests conducted including date, type of test and results.
- Identified potential problems with components before they became serious issues.
- Performed testing and calibration on project requiring earlier-attained NDT Level I certification.
- Monitored calibration schedules for all instruments used in nondestructive testing activities.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue, cracks and other flaws.
Education
High School Diploma -
Coolidge High School
Coolidge, AZ2012-05
Skills
- Program Understanding and Advisement
- Advocacy and Counseling
- Application Assessment
- Telephone Etiquette
- Documentation and Paperwork
- Effective Communication Skills
- Applicant Support and Service
- Confidentiality
- Documentation and Reporting
- Cultural Competency
- Verbal Communication
- Cultural Sensitivity
- Collaboration and Teamwork
- Attention to Detail
- Customer Service
- Adaptability
- Reliability
- Analytical Thinking
- Problem-Solving
- Decision-Making
- Continuous Improvement
- Time Management
- Multitasking
- Professionalism
- Task Prioritization
Timeline
Benefits & Eligibility Specialist
State of Arizona Department of Economic Security
2020.02 - Current
NDT Technician
Talon Test Labs
2017.02 - 2017.12
Lead Direct Support Professional
State of Arizona Department of Economic Security
2012.08 - 2020.02
High School Diploma -
Coolidge High School
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