Vanessa Flores
Lubbock,TX
Summary
Demonstrative Eligibility Specialist proudly offering over 13 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist Supervisor/Medical Records Specialist
Community Health Center Of Lubbock
Lubbock, TX
09.2009 - 11.2022
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Gathered financial information from clients regarding income, assets and debts.
- Entered client information and files into databases for further review and tracking.
- Participated in new hire training and development tasks.
- Utilized [Software] when inputting applicant information into agency's computer system.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Kept department clean, organized and professional.
- Purged outdated files.
- Consolidated diverse medical records.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Tracked and processed release of information requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Verified, updated and entered patient information into system.
- Assisted with properly processing records requests.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.EHH
- Completed in-depth audits of performance and quality of current charts and processes through facility reviews.
- Worked with EHS,Intregy,and EPIC EHR system to input, organize and manage more than 100 documents each day.
High School Registrar
Mansfield ISD, Timberview
Mansfield, TX
08.2007 - 12.2009
- Enforced school rules for attendance, discipline and honesty.
- Referred to student performance data to set educational goals and standards.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Education
High School Diploma -
Estacado High School
Lubbock, TX05.1988
Skills
- Telephone etiquette
- Knowledgeable in EHS, Intergy,and EPIC
- Application assessment
- Recordkeeping and data input
- Applicant support and service
- Program understanding and advisement
Languages
Spanish
Professional
Timeline
Eligibility Specialist Supervisor/Medical Records Specialist
Community Health Center Of Lubbock
09.2009 - 11.2022
High School Registrar
Mansfield ISD, Timberview
08.2007 - 12.2009
High School Diploma -
Estacado High School
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