Erin Hollstein
Lima
Summary
Dynamic leader with extensive experience at Sutherland Inc., adept in customer service and problem-solving. Excelled in enhancing customer satisfaction, implementing quality assurance, and mentoring teams for peak performance. Proficient in Microsoft Office, demonstrating a blend of technical and interpersonal skills to drive operational excellence and positive outcomes.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Sutherland Inc.
03.2014 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Handled hiring, payroll, scheduling service calls, accounts receivable/payable.
Surgical Assistant/Office Manager
Midwest Vein & Laser Center
06.2009 - 02.2014
- Assisted in surgical procedures, demonstrating adaptability and knowledge.
- Prepared surgical room and instruments for sterile procedures.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- In charge of overseeing smooth operation of the practice.
Customer Service Manager
Sutherland Inc.
03.2003 - 05.2009
- Managed team schedules, balancing workloads to optimize smooth operations.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Administration
The Ohio State University
Lima, OHSurgical Assistant -
Apollo Career Center
Lima, OH05-2009
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Detailed focused
Timeline
Customer Service Manager
Sutherland Inc.
03.2014 - 08.2024
Surgical Assistant/Office Manager
Midwest Vein & Laser Center
06.2009 - 02.2014
Customer Service Manager
Sutherland Inc.
03.2003 - 05.2009
Business Administration
The Ohio State University
Surgical Assistant -
Apollo Career Center
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