Erin Hollstein
Lima
Summary
Dynamic leader with extensive experience at Sutherland Inc., adept in customer service and problem-solving. Excelled in enhancing customer satisfaction, implementing quality assurance, and mentoring teams for peak performance. Proficient in Microsoft Office, demonstrating a blend of technical and interpersonal skills to drive operational excellence and positive outcomes.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Sutherland Inc.
4580 Spencerville Rd.
03.2014 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Handled hiring, payroll, scheduling service calls, accounts receivable/payable.
Surgical Assistant/Office Manager
Midwest Vein & Laser Center
3077 West Elm St.
06.2009 - 02.2014
- Assisted in surgical procedures, demonstrating adaptability and knowledge.
- Prepared surgical room and instruments for sterile procedures.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- In charge of overseeing smooth operation of the practice.
Customer Service Manager
Sutherland Inc.
4580 Spencerville Rd
03.2003 - 05.2009
- Managed team schedules, balancing workloads to optimize smooth operations.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Administration
The Ohio State University
Lima, OHSurgical Assistant -
Apollo Career Center
Lima, OH05-2009
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Detailed focused
Timeline
Customer Service Manager
Sutherland Inc.
03.2014 - 08.2024
Surgical Assistant/Office Manager
Midwest Vein & Laser Center
06.2009 - 02.2014
Customer Service Manager
Sutherland Inc.
03.2003 - 05.2009
Business Administration
The Ohio State University
Surgical Assistant -
Apollo Career Center